NWA55AXE don't report to Nebula but appear on LAN
Does anyone else have this issue with NWA55AXE?
Accepted Solution
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Hi @TAPTech,
Thank you for providing the diagnostic file for our checking.
The AP certificate download was not completed lead to AP is offline on Nebula.
We manually removed the certificate to allow the AP to recapture it.
As the private message, the NWA55AXE is online after you reboot AP.
Share your feedback through our survey, make your voice heard, and win a WiFi 7 AP!
0
All Replies
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Hi @TAPTech,
The "Nebula" circle is orange means the connection between AP and Nebula Control Center failed. You can mouse over the circle to display detailed information and according to the hint to check your local network settings. Here are the failed message of Nebula circles:
- Certificate problem
- DNS queries failed
- Proxy authentication failed
- TCP port 4335 blocked
In most cases, it’s the TCP/UDP port being blocked by firewall or ISP. This table is intended to help guide you in creating firewall rules for Nebula, please check your firewall or ISP if they’re blocking them.
We suggest replacing the DNS setting with the static IP address "8.8.8.8" for resolving all domains for Nebula if you see the failed message is related to DNS queries failed.
If the AP is still offline after above information confirmed or there is no condition as yours list above, please go to web GUI collect Diagnostics at MAINTENANCE page and the provide us via the private message by clicking to my account > Message.
Please enable the Zyxel support at Help > Support request > Invite Zyxel support as administrator, save the changes for us to check. [Nebula] How to turn on Zyxel Support Access? — Zyxel Community
And provide the Org and Site name, thank you.
Share your feedback through our survey, make your voice heard, and win a WiFi 7 AP!
0 -
Hi @TAPTech,
Thank you for providing the diagnostic file for our checking.
The AP certificate download was not completed lead to AP is offline on Nebula.
We manually removed the certificate to allow the AP to recapture it.
As the private message, the NWA55AXE is online after you reboot AP.
Share your feedback through our survey, make your voice heard, and win a WiFi 7 AP!
0 -
Thank you for the help Judy, the AP is now working 100%.0
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