USG60W disconnect and crash

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PeterUK
PeterUK Posts: 2,865  Guru Member
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What with the USG60W being EOL this might not get fixed but I post anyway.

Was one V4.73 now on V4.73(AAKZ.0)ITS-22WK50-r106743

So setup is with USG60W built-in wireless down a VPN tunnel to VPN300 doing speed bursts at speedtest closing/refreshing before it ends and running it again over and over.

The problem seems to be that the VPN is under heavy load that the USG forgets the wifi causing a disconnect and crash.

Test devices

Sony XPERIA 5 2 mostly disconnects

Tp-link Archer T9UH can cause the USG60W to reboot but since have not cause this to happen again.

Logs with disconnects by Sony phone

70

2023-02-09 09:19:20

info

STA Disassociation(2:PREV_AUTH_NOT_VALID) by STA Timeout. MAC:3C:01:EF:00:00:00, AP:Local-AP, interface:wlan-1-1, SSID: Zyxel_2G, Tx/Rx:81389025/5695538 Bytes, session time:0H:01M:32S

Wlan Station Info

125

2023-02-09 09:17:48

info

STA Association. MAC:3C:01:EF:00:00:00, AP:Local-AP, SSID: Zyxel_2G

Wlan Station Info

157

2023-02-09 09:17:03

info

STA Disassociation(2:PREV_AUTH_NOT_VALID) by STA Timeout. MAC:3C:01:EF:00:00:00, AP:Local-AP, interface:wlan-1-1, SSID: Zyxel_2G, Tx/Rx:1043682490/60988405 Bytes, session time:0H:10M:58S

Wlan Station Info

All Replies

  • PeterUK
    PeterUK Posts: 2,865  Guru Member
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    edited February 2023
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    Update have now caused a crash/reboot of the USG all I was doing was a ping on Tp-link Archer T9UH and speed test by phone by closing/refreshing speed test app before it ends and running it again over and over.

    Have the Diagnostic run after the USG booted back up if needed for you to have a look at.
  • Zyxel_Cooldia
    Zyxel_Cooldia Posts: 1,462  Zyxel Employee
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    Hi @PeterUK,

    Can you send me diag-info in PM for further checking.
  • PeterUK
    PeterUK Posts: 2,865  Guru Member
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    Sent

    I'm thinking the FLEX/ATP 100W might have the same problem
  • Zyxel_Cooldia
    Zyxel_Cooldia Posts: 1,462  Zyxel Employee
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    Thank you for updating me on the test result. After changing the remote policy from an IP range of 0.0.0.0 to 255.255.255.255 to a subnet, there were no more reboot crashes.

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