Nebula event log not working anymore

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Wookie
Wookie Posts: 45  Freshman Member
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edited November 2023 in Nebula

Hi support

Since around one week I cant see any entries in the event-logs.

steps to reproduce:

click on a client e.g MacBook-Pro

click history, event-log

no details appear in the event-log page. it can be reproduced with any client in the network. when I click on an AP and then history - event log it shows entries.

could you please have a look at my site, the org is called Graf, the site Dietikon. I sent an invitation via the Nebula-GUI. I activated a trial of Nebula Pro which expired around 2 weeks ago, maybe this is the reason why this happened.

rebooting the APs several times didnt help.

all the best

Andrew

All Replies

  • Zyxel_Judy
    Zyxel_Judy Posts: 924  Zyxel Employee
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    Hi Wookie,

     

    We found the same the symptom as you shared, and it should be a display problem, so we’ll fix it and tell you when it is done. 

     

    In case, you’d like to check the event log of specific client, please directly go to Access point > Monitor > Event log > and then input the client MAC into Keyword box > click Search as a workaround before we fix problem.  

    Be a Community MVP: Win a VIP Deal Dash on Your Next Zyxel Purchase!

  • Wookie
    Wookie Posts: 45  Freshman Member
    First Anniversary 10 Comments Friend Collector
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    Hi Judy

    many thanks for the quick reply, will do it according your suggestion until fixed.

  • Wookie
    Wookie Posts: 45  Freshman Member
    First Anniversary 10 Comments Friend Collector
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    Hi Judy

    do you already have news/timeline when the error will be fixed?

  • Zyxel_Judy
    Zyxel_Judy Posts: 924  Zyxel Employee
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    edited March 2023
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    Hi there,

    As the schedule, the issue'll be fixed on March 7, 2023.

    Thank you for your patience!

    Be a Community MVP: Win a VIP Deal Dash on Your Next Zyxel Purchase!

  • Zyxel_Judy
    Zyxel_Judy Posts: 924  Zyxel Employee
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    Hi there,

    We fixed the issue already. Please help to confirm that.

    Thank for your patience!

    Be a Community MVP: Win a VIP Deal Dash on Your Next Zyxel Purchase!

  • Wookie
    Wookie Posts: 45  Freshman Member
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    Hi Judy

    many thanks, I can confirm that the issue is fixed.

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