Nebula with ATP200 adn secureporter



Hi,
I have my ATP200 in Nebula and selected my time zone GMT+2 but in the secureporter,online, I have a delayed time for logs of exactly 2 hours. In the manual,it says that the sync betweend Nebula and secureporter is at 5 minutes. What am I missing?
Accepted Solution
-
Hi @MariusVoicu79,
We need to check the device settings and its log on SecuReporter. Please go to Help center > Support request and turn on "Invite Zyxel support as administrator" on nebula control center. 😃
0
All Replies
-
Hi @MariusVoicu79,
We need to check the device settings and its log on SecuReporter. Please go to Help center > Support request and turn on "Invite Zyxel support as administrator" on nebula control center. 😃
0 -
Ok,right now will not open a ticket because,right now when I am writting to you,the logs are in real time,a delay of 10 minutes maximum….this is very strange. I will monitor the logs and as soon as it happens again to have a big delay taime, I will open the ticket.Many thanks for the answer!
0 -
Hi @MariusVoicu79,
We are aware of this issue and we plan to enhance the performance of SecuReporter in late March.
0 -
If,anyway you want access to my router,I will make a ticket. Let me know if so.
0
Categories
- All Categories
- 438 Beta Program
- 2.7K Nebula
- 188 Nebula Ideas
- 121 Nebula Status and Incidents
- 6.2K Security
- 454 USG FLEX H Series
- 303 Security Ideas
- 1.6K Switch
- 81 Switch Ideas
- 1.3K Wireless
- 44 Wireless Ideas
- 6.8K Consumer Product
- 278 Service & License
- 435 News and Release
- 88 Security Advisories
- 31 Education Center
- 10 [Campaign] Zyxel Network Detective
- 4.2K FAQ
- 34 Documents
- 34 Nebula Monthly Express
- 85 About Community
- 91 Security Highlight