NWA220AX-6E are unable to connect to NCC (2 of 3)
I have purchased 3x NWA220AX-6E's, all are connected to Multigig POE+ switches. The first one I setup was able to upgrade firmware when I added it to NCC and it works just fine. The second two I connected to my account are not able to upgrade firmware, they come online for 10 seconds, then lose connection and start blinking yellow/green quickly, then slow blink yellow/green, then cyan, then green for 5s, then they start rapid blinking yellow/green again and the process repeats. I cannot connect any clients to these NWA220AX-6E's as they are continuously losing connection. I have purchased Professional licenses for all 3x NWA220AX-6E's, but I don't know how to reset, reboot, or do anything with these 2x NWA220AX-6E's that are not working, they are non responsive to NCC. I tried deleting one of them from Nebula Control Center, but that didn't do anything other than that I had to purchase 3x additional licenses when I connected the NWA220AX-6E back to my account (in addition to the 3 I had already purchased). I have tried unplugging the two NWA220AX-6E's, plugging them back in, but they continue to cycle from offline (which is 95% of the time) to online (for a very short amount of time) but are unresponsive to Nebula commands. Please help, thank you!
All Replies
-
Hi there,
Based on the LED behavior of your two APs, we assume that they are experiencing a reboot cycle and fail to connect with Nebula.
Please help to collect two AP’s diagnostic file and provide us by clicking to my account > Private message. We’ll check and tell you if there is any update.
The path to collect diagnostic file at WEB GUI > Maintenance > Diagnostics > Diagnostics
Judy
0
Categories
- All Categories
- 347 Beta Program
- 2.1K Nebula
- 114 Nebula Ideas
- 77 Nebula Status and Incidents
- 5K Security
- 44 USG FLEX H Series
- 246 Security Ideas
- 1.2K Switch
- 65 Switch Ideas
- 901 WirelessLAN
- 33 WLAN Ideas
- 5.8K Consumer Product
- 204 Service & License
- 326 News and Release
- 71 Security Advisories
- 21 Education Center
- 5 [Campaign] Zyxel Network Detective
- 1.8K FAQ
- 831 Nebula FAQ
- 401 Security FAQ
- 219 Switch FAQ
- 190 WirelessLAN FAQ
- 45 Consumer Product FAQ
- 136 Service & License FAQ
- 34 Documents
- 34 Nebula Monthly Express
- 71 About Community
- 61 Security Highlight