NR7101 Zyxel Air app wont connect

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mcoops
mcoops Posts: 4
First Comment
edited January 4 in Mobile Broadband

First off Ive got to say how poor Ive found Zyxel support they dont want to publish a contact number for new purchase support. If I dont get his sorted I'll return it. Im hoping someone can shed light on my issue.

Ive just purchased the NR7101 which works fine but when I connect a device wirelessly it says connected but no internet, secondly I cannot connect he Zyxel Air App it starts but will not allow me to connect to the router

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  • SELBERG
    SELBERG Posts: 296  Master Member
    Community MVP First Anniversary 10 Comments Friend Collector
    edited March 2023
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    Are you very close to the unit and your units wifi is turned on. You can't connect to your network wifi you use at home.

    Try install ZYXEL LTE ALLY, i did and it works fine with both apps.

    NR7101 Wifi is not for

  • mcoops
    mcoops Posts: 4
    First Comment
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    Ive connected to the Zyxel NR7101 and Ive installed both the apps and neither will allow me to connect to the NR7101, Ive configured the unit through the browser and its working OK but I need the app to work to get the signal strength test to align the antenna

  • SELBERG
    SELBERG Posts: 296  Master Member
    Community MVP First Anniversary 10 Comments Friend Collector
    edited March 2023
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    Installed Zyxel Air and opened Air app, this screen shows up.

    I'm connected to my home network not Unit wifi.

    Tap screen and Quick Setup screen shows up.

    Tap get started....

    Tap manual set up.

    Fill in ip and tap connect.

    Write password you use in your home network and tap login.

  • SELBERG
    SELBERG Posts: 296  Master Member
    Community MVP First Anniversary 10 Comments Friend Collector
    edited March 2023
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  • mcoops
    mcoops Posts: 4
    First Comment
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    Hi Selberg, Thanks for this, I had been through all of this a dozen times but the Login button wasnt allowing me to click it. I have now found a fix after a lot of messing. I uninstalled the Cellmapper app and switched off Bluetooth, I was then able to login and the app is working. Thanks for the help.

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