NBG7510 internet connection

Options
Zyxel_Jerry
Zyxel_Jerry Posts: 1,198  Zyxel Employee
First Anniversary 10 Comments Friend Collector First Answer

The question is reported by @boby, will discuss the case in this article


Good morning,

I think there is something wrong with this router! 
Last night, everything worked fine and this morning latency problem on some application. 
Problem that does not exist with my other network. Also when you restart the router there is no internet connection. 
Obliged to reconnect by cable and go to the interface. 

Then turn off the wifi and restart it. I don't know what else to do with this router.

All Replies

  • Zyxel_Jerry
    Zyxel_Jerry Posts: 1,198  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer
    Options

    Hi @boby

    Please provide us with more information regarding your settings and network environment.

    Please respond to the following requests to help us better understand the issue:

    1 . How long has your router been in use? When did you first experience the symptoms?

    2 . How do you find out the issue only happen on NBG7510 but not other exist networks?

    3 . After restarting the NBG7510, does it obtain an IP address on the WAN?

    4 . If not disable the Wi-Fi but only reconnect the cable, does the internet connection recover?

Consumer Product Help Center