eits2.zyxel.com has refused the connection

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RasnoDigl
RasnoDigl Posts: 16 image  Freshman Member
Zyxel Certified Network Engineer Level 1 - Nebula Zyxel Certified Network Administrator - Nebula First Comment Seventh Anniversary
in Nebula 
Good evening, I wanted to know if there are problems with opening tickets in the ncc dashboard in the help center; I can't open the ticket and it says: eits2.zyxel.com has refused the connection. What should I do? Thank you. Andrew

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  • Zyxel_Melen
    Zyxel_Melen Posts: 4,718 image  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate

    Hi @RasnoDigl,

    Just like we discussed on the Nebula Live Chat, I will start the investigation for this.

    Additionally, I will also update the result here.

    Zyxel Melen


  • Zyxel_Melen
    Zyxel_Melen Posts: 4,718 image  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate
    edited March 2023

    Hi @RasnoDigl,

    This problem has been fixed.

    And just like your update on the Live Chat, it is working now.

    Zyxel Melen


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