eits2.zyxel.com has refused the connection

RasnoDigl

Good evening, I wanted to know if there are problems with opening tickets in the ncc dashboard in the help center; I can't open the ticket and it says: eits2.zyxel.com has refused the connection. What should I do? Thank you. Andrew

Zyxel_Melen

Hi @RasnoDigl,

Just like we discussed on the Nebula Live Chat, I will start the investigation for this.

Additionally, I will also update the result here.

Zyxel_Melen

Hi @RasnoDigl,

This problem has been fixed.

And just like your update on the Live Chat, it is working now.