eits2.zyxel.com has refused the connection

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RasnoDigl
RasnoDigl Posts: 11  Freshman Member
First Anniversary Nebula Gratitude First Comment
in Nebula 
Good evening, I wanted to know if there are problems with opening tickets in the ncc dashboard in the help center; I can't open the ticket and it says: eits2.zyxel.com has refused the connection. What should I do? Thank you. Andrew

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  • Zyxel_Melen
    Zyxel_Melen Posts: 1,653  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer
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    Hi @RasnoDigl,

    Just like we discussed on the Nebula Live Chat, I will start the investigation for this.

    Additionally, I will also update the result here.

    Zyxel Melen

  • Zyxel_Melen
    Zyxel_Melen Posts: 1,653  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer
    edited March 2023
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    Hi @RasnoDigl,

    This problem has been fixed.

    And just like your update on the Live Chat, it is working now.

    Zyxel Melen

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