Once I switch the routers off, I'm not able to connect them to the SIM
Hi, I've 2 Nebula 5G NR501 and I'm facing the same problem. I set up the router and I configure the SIM card and it's woks. But, once I switch off the routers and I switch them on, the devices are not able to connect to the SIM network anymore. The only possibility is a factory reset and to set the SIM again. It's happened in different locations, with different SIM providers and with both devices. So I wonder if maybe I'm missing some steps in setting the SIM.
All Replies
-
Hi @fedeyoubear ,
Have you upgraded the NR5101 to 1.15(ACCG.3)C0 - the latest firmware version? Download at here:
Could you provide the screenshot of WEB GUI > Cellular Info before you switch off the router and after you switch on the router?
By the way, could you share with us:
- Which color of Internet LED after you switch on the router?
- Do the routers work well after the factory reset?
- Which reason led to you’d like to switch off/ on the router?
Please enable customer’s Zyxel support by going to the left sidebar > Help > Support request > Invite Zyxel support as administrator, save the changes for us to check.
Be a Community MVP: Win a VIP Deal Dash on Your Next Zyxel Purchase!
0
Categories
- All Categories
- 397 Beta Program
- 2.1K Nebula
- 116 Nebula Ideas
- 78 Nebula Status and Incidents
- 5.1K Security
- 52 USG FLEX H Series
- 247 Security Ideas
- 1.3K Switch
- 70 Switch Ideas
- 907 WirelessLAN
- 34 WLAN Ideas
- 5.9K Consumer Product
- 211 Service & License
- 332 News and Release
- 71 Security Advisories
- 21 Education Center
- 5 [Campaign] Zyxel Network Detective
- 1.9K FAQ
- 880 Nebula FAQ
- 415 Security FAQ
- 221 Switch FAQ
- 195 WirelessLAN FAQ
- 46 Consumer Product FAQ
- 137 Service & License FAQ
- 34 Documents
- 34 Nebula Monthly Express
- 73 About Community
- 63 Security Highlight