Once I switch the routers off, I'm not able to connect them to the SIM
Hi, I've 2 Nebula 5G NR501 and I'm facing the same problem. I set up the router and I configure the SIM card and it's woks. But, once I switch off the routers and I switch them on, the devices are not able to connect to the SIM network anymore. The only possibility is a factory reset and to set the SIM again. It's happened in different locations, with different SIM providers and with both devices. So I wonder if maybe I'm missing some steps in setting the SIM.
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Hi @fedeyoubear ,
Have you upgraded the NR5101 to 1.15(ACCG.3)C0 - the latest firmware version? Download at here:
Could you provide the screenshot of WEB GUI > Cellular Info before you switch off the router and after you switch on the router?
By the way, could you share with us:
- Which color of Internet LED after you switch on the router?
- Do the routers work well after the factory reset?
- Which reason led to you’d like to switch off/ on the router?
Please enable customer’s Zyxel support by going to the left sidebar > Help > Support request > Invite Zyxel support as administrator, save the changes for us to check.
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