Add device Nebula

ptrebuchet

When i try to add a device (Zyxel NR5101) in Nebula with correct Mac adress ans serial number)

i receive : Cannot find device.

Zyxel_Judy

Hi there,

Only Nebula supported version can be managed by Nebula, and it is labeled on the sticker with “Nebula”. You can refer to Nebula supported version sticker photo.

In case, there is Nebula label on your NR5101, however, you still get the the message as “Cannot find device”, please provide the MAC address and series number via private message by clicking my account > Message. We'll help to check and register to Nebula if your device is a Nebula supported version.

Zyxel_Judy

Hi there,

Only Nebula supported version can be managed by Nebula, and it is labeled on the sticker with “Nebula”. You can refer to Nebula supported version sticker photo.

In case, there is Nebula label on your NR5101, however, you still get the the message as “Cannot find device”, please provide the MAC address and series number via private message by clicking my account > Message. We'll help to check and register to Nebula if your device is a Nebula supported version.