Unable to upgrade firmware on WX3401-B0

syrou
syrou Posts: 1
edited November 2023 in Home Router

I am trying to update my current device firmware V5.17(ABVE.1)E0 to the latest available version 5.17(ABVE.2.1)C0 but contrary to what I can read in the user manual of the device, I cannot find the Maintenance > Firmware Upgrade menu item in my web UI (I am connecting from the wireless interface). I am concerned that I am not running the latest available firmware version so the router is vulnerable to several CVEs shared in this Zyxel Community. What can I do to be able to upgrade my firmware?

Accepted Solution

  • Zyxel_Judy
    Zyxel_Judy Posts: 877  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer
    edited November 2023 Answer ✓

    Hi @zooster ,

    For support, please submit your request through the following link: Zyxel EU Support Request Form

    Our EU local support team will be in touch with you once they receive your request.

    Best Regards,

    Judy

    Judy

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