NR7101 no 5G

Svennis
Svennis Posts: 5
First Comment Friend Collector
edited January 4 in Mobile Broadband

Hi!
I just purchased the NR7101 to be used on the Telia network here in Norway, and I just cannot get it to connect to 5G. I've installed the lastest firmware and module firmware, and tried what @SELBERG suggests in this thread:

https://community.zyxel.com/en/discussion/15757/nr7101

Does anyone have any ideas about what I could do to fix this?

Thanks,
Sven

All Replies

  • SELBERG
    SELBERG Posts: 354  Master Member
    5 Answers First Comment Friend Collector Third Anniversary

    You live in a 5G area? Your phone connect to 5G?

  • Svennis
    Svennis Posts: 5
    First Comment Friend Collector

    Yes:) My iPhone 14 Pro just tested 5G speeds of 1016/78Mbps.

    Sven

  • SELBERG
    SELBERG Posts: 354  Master Member
    5 Answers First Comment Friend Collector Third Anniversary

    And if you put sim from phone in your 7101?

  • Svennis
    Svennis Posts: 5
    First Comment Friend Collector

    Switched SIMs, and I have 5G from 7101!👍 (and iPhone with data SIM now only has 4G)

    However, 5G speeds from 7101 are nothing close to my iPhone speeds. Just measured download speed of around 60Mbps, which is like 17 times slower than iPhone speeds. Upload is slightly better though..

  • SELBERG
    SELBERG Posts: 354  Master Member
    5 Answers First Comment Friend Collector Third Anniversary
    edited April 2023

    First of all i think you need a new sim then… Go to Network settings/Broadband/Cellular band and uncheck band auto selection, add just these bands and try again. DON´T FORGET TO HIT APPLY.

    Bands.jpg

  • Svennis
    Svennis Posts: 5
    First Comment Friend Collector

    Tried the settings above now. Getting the same speeds as with everything on auto. RSRP: -84 dBm

  • SELBERG
    SELBERG Posts: 354  Master Member
    5 Answers First Comment Friend Collector Third Anniversary
    edited April 2023

    If you do a 5G scan, what will the result be like?

  • Svennis
    Svennis Posts: 5
    First Comment Friend Collector

    Sorry, I'm afraid I don't know how to do a 5G scan, or even what that really is..

  • Noddy
    Noddy Posts: 56  Ally Member
    First Comment First Answer Friend Collector Second Anniversary
    https://community.zyxel.com/en/discussion/comment/51333#Comment_51333

    The NR7101 is directional so if speeds are slower than your phone I'd hazard a guess it isn't pointing in the correct direction. Or it is pointing to a cell tower that is too far away or over subscribed. Did you use the Zyxel Air app to align the NR7101 to the strongest signal / cell tower?

    https://community.zyxel.com/en/discussion/comment/51384#Comment_51384

    I have an RSRP of -83dBm and connect to a cell tower 4KM away. I can achieve 2-400Mbps down and 40-70Mbps up. All depends on what Bands the router connects with.

    What are your other stats like (i.e. SINR, etc)?

    Thanks.

  • SELBERG
    SELBERG Posts: 354  Master Member
    5 Answers First Comment Friend Collector Third Anniversary

    https://support.zyxel.eu/hc/en-us/articles/4407687743250-LTE-NR-5G-Issues-Zyxel-vs-Provider-Issues

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