Gen.Variant.MSILHeracles.da651960 false positive?

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Pedroj
Pedroj Posts: 51  Ally Member
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Hi, I've started getting multiple malware notifications with this definition:
Gen.Variant.MSILHeracles.da651960
False positive? I don't see references about this malware in Zyxel.
Can you help me?

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  • [Deleted User]
    [Deleted User] Posts: 0  Freshman Member
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    Hi,

    If you have the hash for this potential malware, you can search for it here:

    https://threatintelligence.zyxel.com/malware

    Thanks!

  • Pedroj
    Pedroj Posts: 51  Ally Member
    First Anniversary 10 Comments
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    Hello, I don't have hash

  • itariant
    itariant Posts: 15  Freshman Member
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    Hello, on ATP500

  • Zyxel_Jeff
    Zyxel_Jeff Posts: 1,066  Zyxel Employee
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    Dear all users,

    This problem should be same as this discussion:

    We are currently investigating the problem. Please add the File Pattern "AD2F1837.HPPrinterControl*" on the Allow list in your Anti-Malware settings:

    Here is the on-premise firewall setting:

    Here is the Nebula firewall setting:

    We will provide an update as soon as we have more progress. Thank you for your patience.

  • Zyxel_Jeff
    Zyxel_Jeff Posts: 1,066  Zyxel Employee
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    Dear all users,

    Thank you for your patience, and we apologize for any inconvenience caused. We are committed to improving the processing workflow for handling false-positive detections in the future. Additionally, we have made some corrections to the latest Anti-Malware signature. Therefore, we kindly request you to update the signature to the latest version (20230517) and verify whether the false-positive detection issue has been resolved. Once again, we appreciate your understanding and cooperation.

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