NWA210AX Console Port

Pook
Pook Posts: 136  Ally Member
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Hi All

I have AP that went down today and I want to see if the appliance is accessible via CLI. I have the USB TTL cable but I cannot find any reference material regarding the Pin Out. Can anyone help?

There is a triangle under 1 pin which I assume to be pin 1?

All Replies

  • Zyxel_Judy
    Zyxel_Judy Posts: 903  Zyxel Employee
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    Hi @Pook ,

    In case your USB TTL cable is the cable with four pins including one pin with a triangle icon, please connect the USB TTL cable to NWA201AX by console cable’s pin with a triangle in the place of the NWA210AX console pin with a triangle icon (pin 1).

    In case, your USB TTL cable is as below image, please follow Zyxel’s console header pin definition: pin1 NA (with the triangle mark), pin2 White (RX), pin3 Green (TX), pin4 Black (GND). PS: Don’t connect red color pin to zyxel’s console pin.

    By the way, could you share with us the symptom when your AP went down?

    Judy

  • Pook
    Pook Posts: 136  Ally Member
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    Thanks Judy

    We are observing the below…

    1.Slow Blinking Amber/Green on status LED

    2. Slow blinking Amber Ethernet port LED in Sync with Status LED.

    3. Appliance not obtaining any IP address so not accessible via web console.

    4. Several Device resets performed.

    I got the terminal working now, I have the cable that has separate pins so thanks for the pin out. Can you give me any CLI commands that can be run? Appliance looks to be booting ok at least.

  • Zyxel_Judy
    Zyxel_Judy Posts: 903  Zyxel Employee
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    edited May 2023

    Hi @Pook ,

    Please refer to this CLI reference, some console port notes are at the page 22.

    By the way, we suggest checking the router's DHCP server settings to allow the AP to obtain an IP address. 

    Judy

  • Pook
    Pook Posts: 136  Ally Member
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    Does this look normal?…

    Starting boot runlevel
    Starting default runlevel
    Start EnterpriseWLAN system daemon....
    . WIFI FW mount is successful
    ln: ./firmware_rdp_feature.ini: Read-only file system
    12064+0 records in
    12064+0 records out
    12064 bytes (11.8KB) copied, 0.052310 seconds, 225.2KB/s
    131072+0 records in
    131072+0 records out
    131072 bytes (128.0KB) copied, 0.495192 seconds, 258.5KB/s
    cat: can't open '/lib/wifi/wifi_nss_olnum': No such file or directory
    starting cnssdaemon
    initiating cold boot calibration****
    cnssdaemon pid=3268****
    No Direct-Attach chipsets found.
    Applying system configuration file, please wait...
    .......................................EnterpriseWLAN system is configured succe
    ssfully with startup-config.conf
    netopeer-server start
    Welcome to NWA210AX
    Username:

  • Zyxel_Judy
    Zyxel_Judy Posts: 903  Zyxel Employee
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    Hi @Pook ,

    The logs are normal when the AP is booting. Have you had any other issue with the AP?

    Judy

  • Pook
    Pook Posts: 136  Ally Member
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    Hi Judy

    I am going to raise an RMA, the device just does not show on the LAN at all.

  • Zyxel_Judy
    Zyxel_Judy Posts: 903  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer

    Hi @Pook ,

    In you case, slow blinking amber/green on status LED means the AP not obtaining IP address actually.

    You can try to use ZON to scan and set the static IP for AP. This link shows you how to configure Zyxel device basic setting.

    And then, please access to the AP by the username/ password as admin/ 1234 to collect the diagnostic file. We'll support to check when receiving your file.

    Or you also provide us the Teamviewer/ Any Desk remote session on the laptop that connects to the AP via console cable. We'd like to do troubleshooting.

    Judy

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