NR7101 not able to connect to Nebula Cloud (offline)

BjoernG

Hi

My NR7101 is up and running for a few days. I registered the router on the Nebula platform but it show all the time offline.

After some research I tried to follow this article.

https://support.zyxel.eu/hc/en-us/articles/4417069845138-NCC-How-to-add-a-nebula-Mobile-Router-into-Nebula

But on the dashboard of my device is no "cloud enable button" or NCC option….

Any ideas how to connect NR7101 to nebula?

BTW: The LED next to the SIM-slot does show green with a overlay of blinking yellow…? I do have internet access without any issue, but this is maybe an indicator that something is missconfigured… On the admin panel the dashboard looks like in the attached picture.

Do I have to create outbound firewall rules manually?

Cheers Bjoern

Zyxel_Judy

HI @BjoernG ,

V1.00(ABUV.7)C0, the current firmware is Non-Nebula version, so your NR7101 can't connect to Nebula.

Please download 1.15(ACCC.3)C0 the Nebula version's latest firmware and upgrade for your NR7101. The path: Maintenance > Firmware upgrade.

Don't forget to unzip the file and use the .bin file to attach.

Zyxel_Judy

The LED next to the SIM-slot does show green with a overlay of blinking yellow…?

The is nothing misconfigured. It means The WiFi is activated and NR7101 is connected to the Internet.

Zyxel_Judy

HI @BjoernG ,

V1.00(ABUV.7)C0, the current firmware is Non-Nebula version, so your NR7101 can't connect to Nebula.

Please download 1.15(ACCC.3)C0 the Nebula version's latest firmware and upgrade for your NR7101. The path: Maintenance > Firmware upgrade.

Don't forget to unzip the file and use the .bin file to attach.

Zyxel_Judy

The LED next to the SIM-slot does show green with a overlay of blinking yellow…?

The is nothing misconfigured. It means The WiFi is activated and NR7101 is connected to the Internet.