Error showing data usage and application usage in Nebula app Android using SCR50AXE

Klaus_S_K

Hi

Looks like there is some kind of error with the usage data

Lots of application data, but almost no usage data?

Is that correct or is it an error?

Zyxel_Melen

Hi @Klaus_S_K,

Which firmware version is your SCR running? If it is not V1.00(ACGN.2), please help to upgrade to this latest firmware. It has fixed some traffic-accurate problems.

Here's the release note:

https://community.zyxel.com/en/discussion/17035/scr50axe-v1-00-acgn-2-c0-firmware-release

If the problem still occurs when running V1.00(ACGN.2), please help to enable Zyxel support for me to check.

The Zyxel support path is Help (On the top right) > Support Request > Zyxel support Access to enable and save.

Klaus_S_K

For the moment i have traffic mangement disabled. I just enabled it again, so we can check data comparison in 24 hours from now. I will get back tomorrow with an update. Have enabled suppport access for you

Klaus_S_K

Hi

Same problem today, also on the nebula webpage:

Zyxel_Melen

Hi @Klaus_S_K,

Thanks for your feedback and the privilege.

May I know if the latest screenshot is from the client "Lukas PC"?

In the meanwhile, I will help to check with our engineer to find out what might cause this problem.

Additionally, we might need your help to provide a remote PC to access SCR50AXE. I will send the request and detailed information to you by private message.

Klaus_S_K

The client name is Sony TV

Regards

Klaus_S_K

Hi

Have to disable traffic management for now, because my boys have to much lag playing online, and i can not get them added to passtrough the app filter.

Im still available for help and remote access if needed

Regards