FWA510 loses PIN on reboot

Every time I reboot my FWA510 the PIN for my SIM-card is lost and I have to logon to the router and re-enter the PIN. Does anyone have suggestions as to how I get it to remember the PIN?

At the screen where I enter the PIN, it states, that the PIN is automaticly saved in the device, but I clearly doesn't.

All Replies

  • tonygibbs16
    tonygibbs16 Posts: 977  Guru Member
    50 Answers 500 Comments Friend Collector Fourth Anniversary

    Hello @Digit4800

    Welcome to the forum.

    Are you able to say what version of firmware is in your FWA510 please?

    Kind regards, Tony

  • Digit4800
    Digit4800 Posts: 3
    First Comment Friend Collector

    Hi @tonygibbs16

    The firmware-version is V1.15(ACGD.3)C0 (Latest)

  • Vertimart_TD
    Vertimart_TD Posts: 6  Freshman Member
    First Comment Friend Collector Second Anniversary

    Did you make any progress on this problem? I have the same issue. Firmware version is: V1.15(ACGD.3)C0

  • @Vertimart_TD: Not really😐️ I ended up disabling the PIN-request on the SIM.

  • rephlex
    rephlex Posts: 2  Freshman Member
    First Comment

    I have the same problem with my brand new FWA510 on which i upgraded firmware to V1.18(ACGD.5)C0.

    Will there be a solution? I don't want to disable the PIN on the SIM.

  • Zyxel_Melen
    Zyxel_Melen Posts: 3,075  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate

    Hi @rephlex,

    Could you share a screenshot of the issue feature? Thanks.

    Zyxel Melen


  • rephlex
    rephlex Posts: 2  Freshman Member
    First Comment

    Hi @Zyxel_Melen,

    Then after reboot:

  • Zyxel_Melen
    Zyxel_Melen Posts: 3,075  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate

    Hi @rephlex,

    Thanks for sharing. I'm checking with our engineer and I'll keep you posted.

    Zyxel Melen


  • Zyxel_Melen
    Zyxel_Melen Posts: 3,075  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate

    Hi @rephlex,

    You have to rekey the PIN code after rebooting is the behavior when you enable PIN protection. Since that, you can disable PIN protection to avoid rekey PIN code after rebooting.

    Zyxel Melen


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