where i can find an old usg20-vpn firmware (5.10)?

Tibasoft

sorry but where i can find an old usg20-vpn firmware (5.10)?

Zyxel_Jeff

Hi @Tibasoft

Please update to the latest firmware V5.36P2 directly. Before updating the firmware, please back up your config to avoid there are any unexpected issues occurring. Thanks.

Tibasoft

I tried but I had no luck, the update procedure starts but doesn't complete it.
when i restart i still have the old firmware

Zyxel_Tobias

https://support.zyxel.eu

We can assist to fix this, please send me HTTPS Admin Access via Private Message or contact us through and send me Ticket Number in PM.

DavidDeLaet

Hi, We have the same issue with a couple of USG-20VPN and Flex-50's, USG-60 when updating the new 5.36 r2. Update will start but keeps counting. Tried reboot; manual update; update via CLI (# cloud-helper clean-download and than #cloud-helper get firmware 1.

Same issue, update starts, but never reboots.

Zyxel_Tobias

David, please do same step as I suggest to Tibasoft

Zyxel_Stanley

Hi @Tibasoft @DavidDeLaet

I recommend following the steps for upgrading firmware after switching to the other partition.

DavidDeLaet

Hi Stanley,

The onsite update does indeed work, I was hoping for a remote fix as we have about 150 zyxel USG devices. We are currently getting an inventory which devices did not update. We've been 2 days busy performing updates.

Regards,

David