where i can find an old usg20-vpn firmware (5.10)?

Tibasoft

sorry but where i can find an old usg20-vpn firmware (5.10)?

Zyxel_Jeff

Hi @Tibasoft

Please update to the latest firmware V5.36P2 directly. Before updating the firmware, please back up your config to avoid there are any unexpected issues occurring. Thanks.

Tibasoft

I tried but I had no luck, the update procedure starts but doesn't complete it.
when i restart i still have the old firmware

Zyxel_Tobias

We can assist to fix this, please send me HTTPS Admin Access via Private Message or contact us through https://support.zyxel.eu and send me Ticket Number in PM.

DavidDeLaet

Hi, We have the same issue with a couple of USG-20VPN and Flex-50's, USG-60 when updating the new 5.36 r2. Update will start but keeps counting. Tried reboot; manual update; update via CLI (# cloud-helper clean-download and than #cloud-helper get firmware 1.

Same issue, update starts, but never reboots.

Zyxel_Tobias

David, please do same step as I suggest to Tibasoft

Zyxel_Stanley

Hi @Tibasoft @DavidDeLaet

I recommend following the steps for upgrading firmware after switching to the other partition.

DavidDeLaet

Hi Stanley,

The onsite update does indeed work, I was hoping for a remote fix as we have about 150 zyxel USG devices. We are currently getting an inventory which devices did not update. We've been 2 days busy performing updates.

Regards,

David