where i can find an old usg20-vpn firmware (5.10)?

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Tibasoft
Tibasoft Posts: 9
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sorry but where i can find an old usg20-vpn firmware (5.10)?

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  • Zyxel_Jeff
    Zyxel_Jeff Posts: 1,066  Zyxel Employee
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    Hi @Tibasoft

    Please update to the latest firmware V5.36P2 directly. Before updating the firmware, please back up your config to avoid there are any unexpected issues occurring. Thanks.

  • Tibasoft
    Tibasoft Posts: 9
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    I tried but I had no luck, the update procedure starts but doesn't complete it.
when i restart i still have the old firmware

  • Zyxel_Tobias
    Zyxel_Tobias Posts: 200  Zyxel Employee
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    We can assist to fix this, please send me HTTPS Admin Access via Private Message or contact us through https://support.zyxel.eu and send me Ticket Number in PM.

  • DavidDeLaet
    DavidDeLaet Posts: 3
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    Hi, We have the same issue with a couple of USG-20VPN and Flex-50's, USG-60 when updating the new 5.36 r2. Update will start but keeps counting. Tried reboot; manual update; update via CLI (# cloud-helper clean-download and than #cloud-helper get firmware 1.

    Same issue, update starts, but never reboots.

  • Zyxel_Tobias
    Zyxel_Tobias Posts: 200  Zyxel Employee
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    David, please do same step as I suggest to Tibasoft

  • Zyxel_Stanley
    Zyxel_Stanley Posts: 1,367  Zyxel Employee
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    Hi @Tibasoft @DavidDeLaet

    I recommend following the steps for upgrading firmware after switching to the other partition.

  • DavidDeLaet
    DavidDeLaet Posts: 3
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    Hi Stanley,

    The onsite update does indeed work, I was hoping for a remote fix as we have about 150 zyxel USG devices. We are currently getting an inventory which devices did not update. We've been 2 days busy performing updates.

    Regards,

    David

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