Disconnecting from SSLVPN after 30seconds

Nathanoum
Nathanoum Posts: 3
First Comment Friend Collector

Good morning,
I get disconnected from my SSL VPN (USG Flex 100) around 20-30 seconds after the connection. Works on other computers. HP brand computer, already checked if network driver installed, C++ 2015-2022 installed. Thanks for your help.

All Replies

  • Mario
    Mario Posts: 102
    Zyxel Certified Network Engineer Level 1 - Security First Comment Friend Collector Fourth Anniversary
     Ally Member

    Hi Nathanoum

    I have also had this problem with HP devices, the reason was the HP LAN / WLAN / WWAN Switching UWP service.
    When the service is stopped, it worked for me.
    Good luck

  • Nathanoum
    Nathanoum Posts: 3
    First Comment Friend Collector

    Thank you, the service is desactived on my device.

  • Zyxel_James
    Zyxel_James Posts: 364
    Zyxel Certified Network Administrator - Security Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate 50 Answers
     Zyxel Employee

    Did the monitor log show anything when the SSL VPN disconnected?
    Have you tried another PC? I would like to know if only happen on a specific PC or if it's a general issue.

  • Nathanoum
    Nathanoum Posts: 3
    First Comment Friend Collector

    Nothing is displayed when disconnecting.
    Yes it works on two other computers.
    Computer model affected: HP Elitebook 840 G9

  • Zyxel_James
    Zyxel_James Posts: 364
    Zyxel Certified Network Administrator - Security Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate 50 Answers
     Zyxel Employee

    @Nathanoum

    What's your PC windows version? and I would like to check SecuExtender log

    Please collect the secuExtender log on the Windows PC
    C:\SecuExtenderHelper.log
    C:\Users[windows account]\SecuExtender.log

    Moreover, you may check if the service SecuExtender Helper is running when the issue happens, thanks

    You can also check if the account reaches the max number of simultaneous logons. Object > User/Group > Settings > Limit the number of simultaneous logons for access account. Or the SSL VPN IP address is not enough for assigning to this PC.

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