Guest SSID disappear - NWA50AX

pedrodiazfm
pedrodiazfm Posts: 1
edited May 2023 in Nebula

Hi.
When the APs have been turned on for several hours without traffic on the guest ssid, it disappears.

It doesn't show up again until I reboot the APs.

Thank you.

All Replies

  • Zyxel_Kay
    Zyxel_Kay Posts: 547  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer

    Hi @pedrodiazfm

    First, we recommend following these steps for troubleshooting:

    1. Upgrade your AP NWA50AX to the latest firmware V6.29(ABYW.1)C0 .
    2. Make sure your AP is receiving sufficient power. The NWA50AX requires a power input of 12V 1.5A or 16W PoE power.
      • Insufficient power can sometimes lead to unexpected behavior or instability.
    3. Verify that your SSID settings are compatible with the NWA50AX. If an unsupported feature is applied to the SSID, it may cause the SSID to turn off.
    4. Have you configured any SSID schedule on the AP?
      • You can check the current SSID schedule at Configure >> Access points>> SSID availability.

    If the issue persists after following these steps, we kindly request additional information to help us further diagnose the problem. Please provide us with the following details:

    1. Could you specify how often your AP's guest SSID disappears?
    2. If possible, please share with us the exact time when your AP's SSID disappears, along with a screenshot of the event log.

    Alternatively, you may enable Zyxel Support at Help >> Support request and provide us your org/site name. This will allow us to investigate your site directly.

    Kay

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