USG20-VPN

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Ike
Ike Posts: 6
First Comment

Hello,

My USG20-VPN no longer lets me log in at all. I've had the same password for 3 years now without issue.

The screen i go to for login has changed since last time…it now says Flex 50 instead of the old screen that said USG20-vpn. i've put several of these into service at various locations and they all still have the old screen to login and i can still login to them just fine….but this particular USG20-vpn has clearly been updated to a flex model…and my password no longer works.

please advise…i'd hate to have to blow it up to get back into it.

ike

Best Answers

  • PeterUK
    PeterUK Posts: 2,877  Guru Member
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    Reset it load a backup config to it then change password

  • Ike
    Ike Posts: 6
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    The answer was to reset it, but there were no backup profiles. Just the new update that changed it's entire gui from the old USG20-vpn to the new flex 50 gui.

All Replies

  • Ike
    Ike Posts: 6
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    p.s. i tried to ssh into it, and it still rejected my password

  • PeterUK
    PeterUK Posts: 2,877  Guru Member
    First Anniversary 10 Comments Friend Collector First Answer
    Answer ✓
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    Reset it load a backup config to it then change password

  • Ike
    Ike Posts: 6
    First Comment
    Answer ✓
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    The answer was to reset it, but there were no backup profiles. Just the new update that changed it's entire gui from the old USG20-vpn to the new flex 50 gui.

  • Zyxel_James
    Zyxel_James Posts: 626  Zyxel Employee
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    edited June 2023
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    @Ike

    USG20-VPN is renamed to USG FLEX 50 since version v5.20.
    Did you fail to log in after upgrading the firmware? it could be your old password includes some special characters.

    BTW, I also suggest you backup the configuration regularly

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