NWA1123-ACv2 - ALERT - Uplink currently operates at a lower speed 100Mbps

elkrust

I am trialing a NWA1123-ACv2 and thought I have plugged it into a PoE Gigabit switch. But when I looked at it via the Nebula system, I am getting the following error in the Uplink section on the Access Point Status " Uplink currently operates at a lower speed 100Mbps". Can anyone suggest what might be causing this please? Thanks

Zyxel_Joslyn

Hi @elkrust

Could you use SSH to access the AP and apply the following CLI command?
Router> show port status
Please let me know the port status is 100M or 1000M. 
If it is 100M, please help to check 
1. The port status on the PoE switch. Ensure the negotiation between them is 1000M.
2. The cable line. Please ensure it is eight core wire, not four core wire.
If it is 1000M, we will check our system.
Thanks.

Joslyn

Zyxel_Joslyn

Hi @elkrust

Could you use SSH to access the AP and apply the following CLI command?
Router> show port status
Please let me know the port status is 100M or 1000M. 
If it is 100M, please help to check 
1. The port status on the PoE switch. Ensure the negotiation between them is 1000M.
2. The cable line. Please ensure it is eight core wire, not four core wire.
If it is 1000M, we will check our system.
Thanks.

Joslyn

orlando

Hello i am having the same problem as above i have check my poe switch and all is ok please see picture here. 
I have two more (NWA1123-AC PRO) switches with the same settings and there running at 1000mbs ? can you please help 

Alfonso

Hi guys

Link autonegotiation could fail because of several issues.
I would review
- cable damages
- cable category
- distance between devices
- use different ports on the switch and the AP

Otherwise, disable autonegotiation and force 1000 speed, full duplex.

Regards 

orlando

Thanks i will try the force 1000 speed i think it could be - distance between devices because out of the 3 that one is further away.
I will try out the above mentioned  and get back to you with my findings 

FredA

Hi, I also have the same problem and would love to force 1000 speed, however, I do not find where to do that. I checked web interface and current.cfg file. Thanks for quick advice.

Zyxel_Joslyn

Hi @FredA

Could you let me know which AP and switch model you used?
Thanks.

Joslyn

FredA

Hi @Zyxel_Joslyn

Thanks for your reply. My device is NWA1123-AC (firmware version V2.12(AAOX.0)) and it is connected to LAN Port 1 of a a Fritz!Box 7490 (FW 07.01). I also tried other ports of the box, same result. Other devices (like my laptop or another Switch from D-Link) correctly connect at 1GBit using the same port of the Fritz!Box...

Best,
Fred

Hedy

Have you tried to change the cable? I met the similar issue before. After changing the cable line, the issue was gone.

FredA

@Hedy sure, I tried that. Unfortunately, It did not help

Zyxel_Joslyn

Hi @FredA

Could you let me know the symptom existed there for a long time or it occurred recently?
By the way, how long is the cable that you used to connect NWA1123-AC?
If possible, please send me the AP serial number via private message.
Thanks.

Joslyn