Multy M1 - Work MS Teams stops all other internet access

Hello does anyone know why or how MS teams of a laptop connected wireless could stop all other internet access ? I seem to have this issue, there is no loss of audio or video on my teams call but all other devices lose connection. Cant find this in other forums.

All Replies

  • Zyxel_Jerry
    Zyxel_Jerry Posts: 1,052  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer

    Hi @Marstons
    Thanks for the feedback
    We will release firmware next month that will enhance the stability of the mesh connection.

    Before the official firmware release, we would like to ask if you would be interested in upgrading to date firmware.

  • Marstons
    Marstons Posts: 11
    Friend Collector First Comment

    Hello @Zyxel_Jerry I would be happy to try anything to help solve this problem. Thanks for the offer, how do I do that ?

  • Zyxel_Jerry
    Zyxel_Jerry Posts: 1,052  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer

    Hi @Marstons

    I've private message you, please check your message box.

  • Marstons
    Marstons Posts: 11
    Friend Collector First Comment
    edited July 2023

    Hello @Zyxel_Jerry thanks for the system update, however today I had the same issue where I am on an MS Teams meeting from my laptop connected wirelessly. During the call which was uninterrupted, all other connected devices dropped off the network, cameras, Alexa, Ring and a computer. When the call completed the satellite dropped red and would only reconnect with a power cycle. Do you have any suggestions on this? Also checked my logs on the Multy Internet and nothing was stored, my thinkbroadband report showed some slow ping responses but nothing to obvious.

  • Marstons
    Marstons Posts: 11
    Friend Collector First Comment

    Hello @Zyxel_Jerry I had repeated problems with this again today. I have decided to try my M1 in Bridge mode to see if that helps. In doing so the main unit has reset back to the old software. Is there any chance I can get it upgraded again?

  • Zyxel_Jerry
    Zyxel_Jerry Posts: 1,052  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer

    Hi @Marstons

    As we discuss, now you are in the latest firmware V1.00(ABZY.5)C0, please let me know if there is any issue happen in bridge mode.

  • Marstons
    Marstons Posts: 11
    Friend Collector First Comment

    Hello @Zyxel_Jerry I am still having bad connection drop offs. Not much in my logs either, just a regular WAN changes I attach my log file. Intermittent drop offs that are not from my provider as I can now connect directly to my ISP router and get the internet. Could you send me an authority to return these units?

    No.

    Time

    Log Content

    1

    12 Jul, 2023 04:41:01

    [WAN] WAN New IP = 192.168.0.19

    2

    12 Jul, 2023 04:41:01

    [WAN] WAN IP changed, restart services

    3

    12 Jul, 2023 00:54:31

    [WAN] WAN New IP = 192.168.0.19

    4

    12 Jul, 2023 00:54:31

    [WAN] WAN IP changed, restart services

    5

    11 Jul, 2023 12:54:27

    [WAN] WAN New IP = 192.168.0.19

    6

    11 Jul, 2023 12:54:27

    [WAN] WAN IP changed, restart services

    7

    11 Jul, 2023 00:54:27

    [WAN] WAN New IP = 192.168.0.19

    8

    11 Jul, 2023 00:54:27

    [WAN] WAN IP changed, restart services

    9

    10 Jul, 2023 12:54:26

    [WAN] WAN New IP = 192.168.0.19

    10

    10 Jul, 2023 12:54:26

    [WAN] WAN IP changed, restart services

    11

    10 Jul, 2023 00:54:26

    [WAN] WAN New IP = 192.168.0.19

    12

    10 Jul, 2023 00:54:26

    [WAN] WAN IP changed, restart services

    13

    09 Jul, 2023 12:54:23

    [WAN] WAN New IP = 192.168.0.19

    14

    09 Jul, 2023 12:54:23

    [WAN] WAN IP changed, restart services

    15

    09 Jul, 2023 00:54:22

    [WAN] WAN New IP = 192.168.0.19

    16

    09 Jul, 2023 00:54:22

    [WAN] WAN IP changed, restart services

    17

    08 Jul, 2023 12:54:22

    [WAN] WAN New IP = 192.168.0.19

    18

    08 Jul, 2023 12:54:22

    [WAN] WAN IP changed, restart services

    19

    08 Jul, 2023 00:54:21

    [WAN] WAN New IP = 192.168.0.19

    20

    08 Jul, 2023 00:54:21

    [WAN] WAN IP changed, restart services

    21

    07 Jul, 2023 12:54:21

    [WAN] WAN New IP = 192.168.0.19

    22

    07 Jul, 2023 12:54:21

    [WAN] WAN IP changed, restart services

    23

    07 Jul, 2023 12:36:13

    InternetConnectSuccess

    24

    07 Jul, 2023 12:35:25

    WiFi reload...

    25

    07 Jul, 2023 12:35:24

    [WAN] WAN New IP = 192.168.0.19

    26

    07 Jul, 2023 12:35:24

    [WAN] WAN IP changed, restart services

    27

    07 Jul, 2023 12:35:23

    [WAN] WAN New IP = 192.168.0.19

    28

    07 Jul, 2023 12:35:23

    [WAN] WAN IP changed, restart services

    29

    07 Jul, 2023 12:35:22

    [WAN] WAN New IP = 192.168.0.19

    30

    07 Jul, 2023 12:35:22

    [WAN] WAN IP changed, restart services

    31

    07 Jul, 2023 12:35:17

    [WAN] WAN New IP = 192.168.0.19

    32

    07 Jul, 2023 12:35:17

    [WAN] WAN IP changed, restart services

    33

    07 Jul, 2023 12:35:16

    [WAN] WAN New IP = 192.168.0.19

    34

    07 Jul, 2023 12:35:16

    [WAN] WAN IP changed, restart services

    35

    07 Jul, 2023 12:35:14

    [WAN] WAN New IP = 192.168.0.19

    36

    07 Jul, 2023 12:35:14

    [WAN] WAN IP changed, restart services

    37

    07 Jul, 2023 12:34:54

    WiFi reload...

    38

    07 Jul, 2023 12:34:48

    [WAN] WAN IP changed, restart services

    39

    07 Jul, 2023 12:34:41

    [WAN] WAN New IP = 192.168.0.19

    40

    07 Jul, 2023 12:30:27

    InternetConnectSuccess

    41

    07 Jul, 2023 12:29:42

    WiFi reload...

    42

    07 Jul, 2023 12:29:12

    WiFi reload...

    43

    07 Jul, 2023 12:29:04

    [WAN] WAN IP changed, restart services

    44

    07 Jul, 2023 12:28:57

    [WAN] WAN New IP = 192.168.0.22

    45

    07 Jul, 2023 12:28:27

    InternetConnectSuccess

  • Zyxel_Jerry
    Zyxel_Jerry Posts: 1,052  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer

    Hi @Marstons

    For further assistance, please refer to the below link to contact the local support directly.

    https://support.zyxel.eu/hc/en-us/requests/new?ticket_form_id=114093996354

Consumer Product Help Center