Multy M1 - Work MS Teams stops all other internet access

Marstons

Hello does anyone know why or how MS teams of a laptop connected wireless could stop all other internet access ? I seem to have this issue, there is no loss of audio or video on my teams call but all other devices lose connection. Cant find this in other forums.

Zyxel_Jerry

Hi @Marstons
Thanks for the feedback
We will release firmware next month that will enhance the stability of the mesh connection.

Before the official firmware release, we would like to ask if you would be interested in upgrading to date firmware.

Marstons

Hello @Zyxel_Jerry I would be happy to try anything to help solve this problem. Thanks for the offer, how do I do that ?

Zyxel_Jerry

Hi @Marstons

I've private message you, please check your message box.

Marstons

Hello @Zyxel_Jerry thanks for the system update, however today I had the same issue where I am on an MS Teams meeting from my laptop connected wirelessly. During the call which was uninterrupted, all other connected devices dropped off the network, cameras, Alexa, Ring and a computer. When the call completed the satellite dropped red and would only reconnect with a power cycle. Do you have any suggestions on this? Also checked my logs on the Multy Internet and nothing was stored, my thinkbroadband report showed some slow ping responses but nothing to obvious.

Marstons

Hello @Zyxel_Jerry I had repeated problems with this again today. I have decided to try my M1 in Bridge mode to see if that helps. In doing so the main unit has reset back to the old software. Is there any chance I can get it upgraded again?

Zyxel_Jerry

Hi @Marstons

As we discuss, now you are in the latest firmware V1.00(ABZY.5)C0, please let me know if there is any issue happen in bridge mode.

Marstons

Hello @Zyxel_Jerry I am still having bad connection drop offs. Not much in my logs either, just a regular WAN changes I attach my log file. Intermittent drop offs that are not from my provider as I can now connect directly to my ISP router and get the internet. Could you send me an authority to return these units?

No.	Time	Log Content
1	12 Jul, 2023 04:41:01	[WAN] WAN New IP = 192.168.0.19
2	12 Jul, 2023 04:41:01	[WAN] WAN IP changed, restart services
3	12 Jul, 2023 00:54:31	[WAN] WAN New IP = 192.168.0.19
4	12 Jul, 2023 00:54:31	[WAN] WAN IP changed, restart services
5	11 Jul, 2023 12:54:27	[WAN] WAN New IP = 192.168.0.19
6	11 Jul, 2023 12:54:27	[WAN] WAN IP changed, restart services
7	11 Jul, 2023 00:54:27	[WAN] WAN New IP = 192.168.0.19
8	11 Jul, 2023 00:54:27	[WAN] WAN IP changed, restart services
9	10 Jul, 2023 12:54:26	[WAN] WAN New IP = 192.168.0.19
10	10 Jul, 2023 12:54:26	[WAN] WAN IP changed, restart services
11	10 Jul, 2023 00:54:26	[WAN] WAN New IP = 192.168.0.19
12	10 Jul, 2023 00:54:26	[WAN] WAN IP changed, restart services
13	09 Jul, 2023 12:54:23	[WAN] WAN New IP = 192.168.0.19
14	09 Jul, 2023 12:54:23	[WAN] WAN IP changed, restart services
15	09 Jul, 2023 00:54:22	[WAN] WAN New IP = 192.168.0.19
16	09 Jul, 2023 00:54:22	[WAN] WAN IP changed, restart services
17	08 Jul, 2023 12:54:22	[WAN] WAN New IP = 192.168.0.19
18	08 Jul, 2023 12:54:22	[WAN] WAN IP changed, restart services
19	08 Jul, 2023 00:54:21	[WAN] WAN New IP = 192.168.0.19
20	08 Jul, 2023 00:54:21	[WAN] WAN IP changed, restart services
21	07 Jul, 2023 12:54:21	[WAN] WAN New IP = 192.168.0.19
22	07 Jul, 2023 12:54:21	[WAN] WAN IP changed, restart services
23	07 Jul, 2023 12:36:13	InternetConnectSuccess
24	07 Jul, 2023 12:35:25	WiFi reload...
25	07 Jul, 2023 12:35:24	[WAN] WAN New IP = 192.168.0.19
26	07 Jul, 2023 12:35:24	[WAN] WAN IP changed, restart services
27	07 Jul, 2023 12:35:23	[WAN] WAN New IP = 192.168.0.19
28	07 Jul, 2023 12:35:23	[WAN] WAN IP changed, restart services
29	07 Jul, 2023 12:35:22	[WAN] WAN New IP = 192.168.0.19
30	07 Jul, 2023 12:35:22	[WAN] WAN IP changed, restart services
31	07 Jul, 2023 12:35:17	[WAN] WAN New IP = 192.168.0.19
32	07 Jul, 2023 12:35:17	[WAN] WAN IP changed, restart services
33	07 Jul, 2023 12:35:16	[WAN] WAN New IP = 192.168.0.19
34	07 Jul, 2023 12:35:16	[WAN] WAN IP changed, restart services
35	07 Jul, 2023 12:35:14	[WAN] WAN New IP = 192.168.0.19
36	07 Jul, 2023 12:35:14	[WAN] WAN IP changed, restart services
37	07 Jul, 2023 12:34:54	WiFi reload...
38	07 Jul, 2023 12:34:48	[WAN] WAN IP changed, restart services
39	07 Jul, 2023 12:34:41	[WAN] WAN New IP = 192.168.0.19
40	07 Jul, 2023 12:30:27	InternetConnectSuccess
41	07 Jul, 2023 12:29:42	WiFi reload...
42	07 Jul, 2023 12:29:12	WiFi reload...
43	07 Jul, 2023 12:29:04	[WAN] WAN IP changed, restart services
44	07 Jul, 2023 12:28:57	[WAN] WAN New IP = 192.168.0.22
45	07 Jul, 2023 12:28:27	InternetConnectSuccess

Zyxel_Jerry

Hi @Marstons

For further assistance, please refer to the below link to contact the local support directly.

https://support.zyxel.eu/hc/en-us/requests/new?ticket_form_id=114093996354