My USG210 reboots automatically

Jazar

hi,

I'm a Zyxel partner, and one of my clients has a USG210 running ver 4.73(AAPI.1)

He says that the USG210 sometimes reboots by itself and disconnects all users from the Internet.

What could be the reason and to fix it?

Regards

Issam

PeterUK

get new firmware

https://community.zyxel.com/en/discussion/17091/zld4-73-zld5-36-patch-2-official-version-released-to-address-buffer-overflow-issues

Zyxel_Kevin

Hi @Jazar ,

Greeting Forum, Please kindly install the latest firmware and check if the issue still persist.

Thank you

Jazar

Hi Kevin,

I installed the latest firmware which is 4.73(AAPI.2) on July 8.

However, the problem happened again 2 days ago, and the USG210 rebooted suddenly and disconnected all users from the Internet.

Any ideas?

BR

Issam

Jazar

hi,

we suffered another reboot this morning !!??

could it be from the recent firmware updates?

this USG210 was installed about 8 or 9 years ago, and it was very stable until recently we started to suffer reboots and disconnections.

BR

Issam

Zyxel_Kevin

Hi @Jazar ,

Thank your feedback.

Please share the diaginfo by private message.

Thank you

Jazar

Hi,

Sorry for being late, but I was off for a few days.

How to get the diaginfo?

BR

Jazar

Dear,

find attached the diag file

Zyxel_Kevin

Hi @Jazar ,

Please kindly send the Diaginfo by private message.

Thank you

Jazar

Hi,

I did a few minutes ago. Pls check it

Zyxel_Kevin

Hi ,

Please check your inbox.

I sent the firmware and command for you.

Thank you