PLA6456 - Firmware Update does not seem to be occurring

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ObiDadKenobi
ObiDadKenobi Posts: 3
First Comment
in Smart Home Product

I just received my new PLA6456 and was able to connect to the Internet immediately :) I ran speedtest and my speed with 60 MBPs and 14ms latency. I attempted to update the firmware via my PC and for 10 minutes it has been refreshing to this screen. Can you help?

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  • suisei
    suisei Posts: 73  Ally Member
    10 Comments Friend Collector First Answer
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    You can try with other webpages and check if the symptom occur the same, if not maybe that is the cache issue on the web page.

  • ObiDadKenobi
    ObiDadKenobi Posts: 3
    First Comment
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    I have changed browsers and i completely wiped and re-installed Windows 11 OS (due to an unrelated issue) still nothing is happening.

  • ObiDadKenobi
    ObiDadKenobi Posts: 3
    First Comment
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    I did not realize I had to unzip the file and pick the firmware file directly. You can fix this by filtering the "pickable" file by coding in *.bin then the user will realize they have to unzip the file

  • suisei
    suisei Posts: 73  Ally Member
    10 Comments Friend Collector First Answer
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    Upgrade the firmware, you need to update the "*.bin" file, not the zip file.

    Yes~~~, if the process of upgrading only involves placing the bin file, that would be perfect.

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