ZyWALL 310 unexpected reboot

XStead

Hi,

We have problem with our ZyWALL 310 ... started since last week ...

Our device rebooting in every 3 days, we cannot find any info in the log files, now trying to save log to USB drive...

ZyWALL 310
firmware: V4.31(AAAB.0) / 2018-03-27 17:03:23

without UTM service

Does anyone having the same issue?

Zyxel_Charlie

@XStead
We would like to understand further of this case, we will private message you later.
Charlie 

Zyxel_Emily

Hi @XStead,

About reboot issue, we need more information to help you on this case.

I will send you private message for some basic information of this issue.

alexey

Yes, 2 diff USG 1100 start rebooting in last 10 days. Now disable AV, maybe rebooting stops.Third USG 1100 in another area without internet works normal.

jonatan

I have a few ZyWALL 310, this problem is not observed.

XStead

After 22 days it rebooted again... we are unhappy

Log contains etc..:
- NMI Watchdog interrupt on Core 0x00
..
*** Chip soft reset soon ***
...

Output the command:
"Router> show software-watchdog-timer log"
...
- Reason: Software Watchdog Reboot System
...
- Reason: Fatal Error Cause System Reboot
...
- CPU 0 Unable to handle kernel paging request at virtual address 0000000000000044

etc..

We are waiting the resolution...

alexey

I confirm.
After 2 weeks, 05/11/2018 was 2 unexpected reboots. Was holiday, can't collect logs via console.
Now connect and wait.

Zyxel_Emily

Hi @XStead,

We receive your console logs in the private message.

We will analyze the logs and update the progress to you.

alexey

Today it reboots again.
I send you log in private message.

Zyxel_Emily

Hi @alexey,

Thanks for the console logs.

We will analyze the logs and update the status to you. 

XStead

Hi,

Did you resolve the problem ?

Our zywall still restart itself randomly... 

I've sent the logs in private

Zyxel_Charlie

@XStead
We would like to understand further of this case, we will private message you later.
Charlie