ZyWALL 310 unexpected reboot

XStead
XStead Posts: 7
First Comment Second Anniversary
edited April 2021 in Security
Hi,

We have problem with our ZyWALL 310 ... started since last week ...

Our device rebooting in every 3 days, we cannot find any info in the log files, now trying to save log to USB drive...

ZyWALL 310
firmware: V4.31(AAAB.0) / 2018-03-27 17:03:23
without UTM service

Does anyone having the same issue?

Accepted Solution

«13456

All Replies

  • Zyxel_Emily
    Zyxel_Emily Posts: 960
    Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate 100 Answers 500 Comments
     Guru Member

    About reboot issue, we need more information to help you on this case.
    I will send you private message for some basic information of this issue.
  • alexey
    alexey Posts: 139
    First Comment Friend Collector Fifth Anniversary
     Ally Member
    Yes, 2 diff USG 1100 start rebooting in last 10 days. Now disable AV, maybe rebooting stops.Third USG 1100 in another area without internet works normal.
  • jonatan
    jonatan Posts: 109
    First Comment First Answer Friend Collector Fifth Anniversary
     Ally Member
    I have a few ZyWALL 310, this problem is not observed.

  • After 22 days it rebooted again... we are unhappy :(

    Log contains etc..:
    - NMI Watchdog interrupt on Core 0x00
    ..
    *** Chip soft reset soon ***
    ...

    Output the command:
    "Router> show software-watchdog-timer log"
    ...
    - Reason: Software Watchdog Reboot System
    ...
    - Reason: Fatal Error Cause System Reboot
    ...
    - CPU 0 Unable to handle kernel paging request at virtual address 0000000000000044

    etc..

    We are waiting the resolution...
  • alexey
    alexey Posts: 139
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     Ally Member
    I confirm.
    After 2 weeks, 05/11/2018 was 2 unexpected reboots. Was holiday, can't collect logs via console.
    Now connect and wait.
  • Zyxel_Emily
    Zyxel_Emily Posts: 960
    Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate 100 Answers 500 Comments
     Guru Member

    We receive your console logs in the private message.
    We will analyze the logs and update the progress to you.
  • alexey
    alexey Posts: 139
    First Comment Friend Collector Fifth Anniversary
     Ally Member
    Today it reboots again.
    I send you log in private message.
  • Zyxel_Emily
    Zyxel_Emily Posts: 960
    Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate 100 Answers 500 Comments
     Guru Member

    Thanks for the console logs.
    We will analyze the logs and update the status to you. 
  • Hi,

    Did you resolve the problem ?

    Our zywall still restart itself randomly... 

    I've sent the logs in private

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