ZyWALL 310 unexpected reboot

Aren

I  am running an USG 110. It rebooted spontaniously.  I am running the latest firmware 

V4.63(AAAA.0). It also happend with the previous firmware. hope there will come a solution.

Zyxel_Stanley

Hi @Aren

What’s the previous firmware was working on your device? Does the symptom happened on previous version too?

How often the device reboot itself? If it reboot several times, you can connect console(RS232) cable to collecting console dumps until symptom happen again.

If you have collected diag-info after rebooting, you may provide that to me by private message to analysis the issue first.

ABCInfo

Hello,
We have a case oppened for this problem, since 1 week one of our ZYWALL310 reboot randomly ( firmware V4.62(AAAB.0)).
Support talk about a software crash since this 4.62 and the 4.63. 
We are in the same situation, plug the serial cable and wait for a crash.

Zyxel_Cooldia

Hi @ABCInfo,
I sent your firmware via private message. You can monitor crash issue based on that firmware. Once it crash again, you can collect the console log and Diagnostic file to us for further analyzing.

mrwee

My USG110 on 4.65 has rebooted twice today. Have sent PM with diag files

raymondf

Hi all,

I have a similar reboot problem with my USG310 starting around April 2021 after upgraded to firmware version V4.62(AAPJ.0). The self reboot happened every 6 to 20 days randomly, but, interestingly, always at the scheduled time when it started generating the daily report. I have two units of USG310 configured in HA pair, and strangely only the primary unit has the self reboot problem. The slave unit has never self rebooted although it ran the same version of firmware and also generating the same e-mail report at the same schedule time everyday.

Then, I have upgraded both units to firmware version V4.65(AAPJ.0) in August, but the reboot problem still persisted with similar interval. Then, I replaced the primary unit with another spared USG310 running the same V4.65(AAPJ.0) firmware about two weeks ago. But the new unit has also self rebooted just several days ago, also at the same time as the scheduled report generation timing.

Any suggestions ?

Thanks.