ZyWALL 310 unexpected reboot

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  • rvicentiu
    rvicentiu Posts: 3
    edited February 2021
    We managed to get a console connected - the Zywall stops responding and soon after the watchdog kicks in and reboots it as I suspected.

    I doubt disabling the watchdog will help as it will just hang.

    I will test the new firmware and get back to you.

    [2021-02-16 09:47:15.735] sslinsp_send_encrypt_pkts [723]: SSL session has been reset! Stop sending packets.
    [2021-02-16 09:47:15.840] sslinsp_send_encrypt_pkts [723]: SSL session has been reset! Stop sending packets.
    [2021-02-16 09:47:15.877] sslinsp_retrans_timer_handler [256]: TCP 'FIN ACK' has been received.
    [2021-02-16 09:47:15.978] sslinsp_retrans_timer_handler [256]: TCP 'FIN ACK' has been received.
    [2021-02-16 09:47:15.998] sslinsp_retrans_timer_handler [256]: TCP 'FIN ACK' has been received.
    [2021-02-16 09:47:16.078] sslinsp_pre_hook_phase_two [2182]: Receive out of order packet! [0xa8470984 > 0xa847077f, isn = 0xa847077e]
    [2021-02-16 09:47:16.119] sslinsp_send_encrypt_pkts [723]: SSL session has been reset! Stop sending packets.
    [2021-02-16 09:47:16.135] sslinsp_send_encrypt_pkts [723]: SSL session has been reset! Stop sending packets.
    [2021-02-16 09:47:16.218] sslinsp_retrans_timer_handler [256]: TCP 'FIN ACK' has been received.
    [2021-02-16 09:47:16.228] sslinsp_send_encrypt_pkts [723]: SSL session has been reset! Stop sending packets.
    [2021-02-16 09:47:16.448] sslinsp_retrans_timer_handler [256]: TCP 'FIN ACK' has been received.
    [2021-02-16 09:47:16.683] sslinsp_send_encrypt_pkts [723]: SSL session has been reset! Stop sending packets.
    [2021-02-16 09:47:16.717] sslinsp_retrans_timer_handler [256]: TCP 'FIN ACK' has been received.
    [2021-02-16 09:47:16.828] sslinsp_retrans_timer_handler [256]: TCP 'FIN ACK' has been received.
    [2021-02-16 09:47:16.842] sslinsp_send_encrypt_pkts [723]: SSL session has been reset! Stop sending packets.
    [2021-02-16 09:47:22.839] 
    [2021-02-16 09:47:22.839] *** NMI Watchdog interrupt on Core 0x00 ***
    [2021-02-16 09:47:22.848] 	$0	0x0000000000000000	at	0xffa3ff0e81a32000
    [2021-02-16 09:47:22.848] 	v0	0x0000000000005b68	v1	0xffffffff813c1a00
    [2021-02-16 09:47:22.858] 	a0	0x80000000ab5c6788	a1	0x80000000ab5c6788
    [2021-02-16 09:47:22.858] 	a2	0x800000010f4afcd0	a3	0x0000000000000000
    [2021-02-16 09:47:22.866] 	a4	0x0000000073ecff0b	a5	0x0000000076dc4190
    [2021-02-16 09:47:22.866] 	a6	0x000000002598001d	a7	0xfffffffff3e20b38
    [2021-02-16 09:47:22.876] 	t0	0x000000000000000e	t1	0x0000000000000007
    [2021-02-16 09:47:22.876] 	t2	0x00000001007c7cd0	t3	0xffffffff80e02e08
    [2021-02-16 09:47:22.881] 	s0	0x0000000000000100	s1	0xffffffffc0315830
    [2021-02-16 09:47:22.881] 	s2	0xffffffff80e10000	s3	0xffffffff813c2a30
    [2021-02-16 09:47:22.881] 	s4	0xffffffff813c2e30	s5	0xffffffff813c3230
    [2021-02-16 09:47:22.887] 	s6	0xffffffff813c3630	s7	0x00000000000000d0
    [2021-02-16 09:47:22.893] 	t8	0x00000000000000e0	t9	0xffffffff80805530
    [2021-02-16 09:47:22.893] 	k0	0x0000000000000000	k1	0xffa3ff0e81a32000
    [2021-02-16 09:47:22.898] 	gp	0xffffffff80e04000	sp	0xffffffff80e07ae0
    [2021-02-16 09:47:22.902] 	s8	0x0000000000000041	ra	0xffffffff808ab26c
    [2021-02-16 09:47:22.907] 	err_epc	0xffffffff80001180	epc	0xffffffffc0315840
    [2021-02-16 09:47:22.916] 	status	0x0000000010489ce7	cause	0x0000000040808c10
    [2021-02-16 09:47:22.921] 	sum0	0x0186000000000000	en0	0x09802f0540008000
    [2021-02-16 09:47:22.921] *** Chip soft reset soon ***
    [2021-02-16 09:47:22.921] ciu_wdog.s.state=2 (normal:0,1) (timeout:2)
    [2021-02-16 09:47:22.936] 
    [2021-02-16 09:47:22.936] *** NMI Watchdog interrupt on Core 0x01 ***
    [2021-02-16 09:47:22.944] 	$0	0x0000000000000000	at	0x0000000000000010
    [2021-02-16 09:47:22.944] 	v0	0xffffffffc0226210	v1	0xffffffff8080ce20
    [2021-02-16 09:47:22.953] 	a0	0x0000000000000002	a1	0x80000000aa1d2074
    [2021-02-16 09:47:22.953] 	a2	0x80000000a7333168	a3	0x800000010f4c2950
    [2021-02-16 09:47:22.963] 	a4	0x0000000000000014	a5	0x80000000a9ee4080
    [2021-02-16 09:47:22.963] 	a6	0x0000000000000000	a7	0x800000010f4c2950
    [2021-02-16 09:47:22.963] 	t0	0x0000000000000020	t1	0x0000000000000000
    [2021-02-16 09:47:22.972] 	t2	0x80000000a7333154	t3	0x0000000000000000
    [2021-02-16 09:47:22.972] 	s0	0x0000000000000002	s1	0x80000000b3365178
    [2021-02-16 09:47:22.981] 	s2	0x0000000000000002	s3	0x0000000000000ba9
    [2021-02-16 09:47:22.981] 	s4	0x80000001aa7abfa4	s5	0x80000000b0349b00
    [2021-02-16 09:47:22.990] 	s6	0x0000000000000000	s7	0x80000001065a1200
    [2021-02-16 09:47:22.990] 	t8	0x0000000000000001	t9	0x80000000aa7aca80
    [2021-02-16 09:47:22.990] 	k0	0x000000000000011f	k1	0x80000000d4a36000
    [2021-02-16 09:47:23.000] 	gp	0x800000010f4c0000	sp	0x800000010f4c2800
    [2021-02-16 09:47:23.000] 	s8	0x0000000000000001	ra	0xffffffffc02281f4
    [2021-02-16 09:47:23.005] 	err_epc	0xffffffff80e083a4	epc	0xffffffffc0226210
    [2021-02-16 09:47:23.005] 	status	0x0000000010489ce7	cause	0x000000004080880c
    [2021-02-16 09:47:23.010] 	sum0	0x0186000000000000	en0	0x0000000100000000
    [2021-02-16 09:47:23.015] *** Chip soft reset soon ***
    [2021-02-16 09:47:23.015] ciu_wdog.s.state=2 (normal:0,1) (time
    [2021-02-16 09:47:23.024] **o* uNMtI :Wa2tch)dog 
    [2021-02-16 09:47:23.024] interrupt on Core 0x02 ***
    [2021-02-16 09:47:23.033] 	$0	0x0000000000000000	at	0xff00ff2d81332000
    [2021-02-16 09:47:23.033] 	v0	0x0000000000000001	v1	0x00000000001f8ff4
    [2021-02-16 09:47:23.038] 	a0	0xffffffff80e4c680	a1	0x8000000008da9b58
    [2021-02-16 09:47:23.038] 	a2	0x00000000001f8ff4	a3	0x8000000008da9a48
    [2021-02-16 09:47:23.038] 	a4	0x8000000087b01000	a5	0x800000010f554b80
    [2021-02-16 09:47:23.044] 	a6	0x0000000000000000	a7	0x0000000000000000
    [2021-02-16 09:47:23.049] 	t0	0x800000010f517fe0	t1	0x0000000000009c00
    [2021-02-16 09:47:23.054] 	t2	0xffffffff80959e58	t3	0x800000010f4c8000
    [2021-02-16 09:47:23.054] 	s0	0xffffffff80e4c680	s1	0x0000000000000001
    [2021-02-16 09:47:23.059] 	s2	0x0000000000000001	s3	0x8000000008da9b58
    [2021-02-16 09:47:23.068] 	s4	0x8000000008da9a48	s5	0xffffffff80e343d8
    [2021-02-16 09:47:23.077] 	s6	0xffffffff808be6a8	s7	0xffffffff80e4d6a0
    [2021-02-16 09:47:23.077] 	t8	0x0000000000000000	t9	0xffffffff8087b238
    [2021-02-16 09:47:23.077] 	k0	0x000000000000011f	k1	0xff00ff2d81332000
    [2021-02-16 09:47:23.087] 	gp	0x800000010f514000	sp	0x80000001
    [2021-02-16 09:47:23.087] 0f*5*1*7 dNM0I0 
    [2021-02-16 09:47:23.087] W	ast8c	hd0ox8g0 0i0n0t0e0r0r0u8pdta 9onb 5C8	orrae	 00xx0ff3 f*ff*f*ff
    [2021-02-16 09:47:23.091] 8	0$80f	0fxe04080
    [2021-02-16 09:47:23.091] 0	0e0r0r0_0e0p0c0	0000x0f	ffaftf	f0fx0f08000e008030b0c1	0e0p09cc	e01xff
    [2021-02-16 09:47:23.098] 	fvf0f	ff0fx800090000001060800
    [2021-02-16 09:47:23.103] 	0s0t0a0t0u1s	v	10	x000x800020300000120c408091c70e078	0cau
    [2021-02-16 09:47:23.112] 	sae0		0x00x0000000000000004000800080800c04
    [2021-02-16 09:47:23.120] 	a	1s	u0mx08	00x000108060000fd01060b0d0800800
    [2021-02-16 09:47:23.120] 	0a	2e	n00x	00x00000000000000010000000000000	0a03
    [2021-02-16 09:47:23.129] 	0*x*f*f Cfhfifpf fsfoffftf fr00efseet
    [2021-02-16 09:47:23.129]  	soao4n	 0*x0*0*00
    [2021-02-16 09:47:23.130] 00c000i00u00_00w1	da5	o0xg00.00s000.00s04t68a3dcte
    [2021-02-16 09:47:23.138] 	a=6	20x 00(00n000o00r00m00a00l0	:a70	0,x01000)00 00(00t00i00m00e
    [2021-02-16 09:47:23.139] 	ot0u	0tx80:00200)00fd1
    [2021-02-16 09:47:23.147] 6bfe0	t1	0x0000000000009c00
    [2021-02-16 09:47:23.147] 	t2	0xffffffff80945f00	t3	0x800000010f4d0000
    [2021-02-16 09:47:23.148] 	s0	0x80000000fd16bc9c	s1	0x0000000000000000
    [2021-02-16 09:47:23.156] 	s2	0x80000000fd16bc80	s3	0x0000000000000020
    [2021-02-16 09:47:23.156] 	s4	0x00000000106c28e8	s5	0x0000000000000000
    [2021-02-16 09:47:23.161] 	s6	0x0000000000000000	s7	0x0000000000000000
    [2021-02-16 09:47:23.161] 	t8	0x0000000010011b18	t9	0xffffffff8087b238
    [2021-02-16 09:47:23.167] 	k0	0x0000000000000000	k1	0xff00ff0081002000
    [2021-02-16 09:47:23.167] 	gp	0x80000000fd168000	sp	0x80000000fd16ba10
    [2021-02-16 09:47:23.171] 	s8	0x80000000fd16bc8c	ra	0xffffffff80959b6c
    [2021-02-16 09:47:23.181] 	err_epc	0xf
    [2021-02-16 09:47:23.181] ff*f*f*f fNfM8I0 0W0a1t1ch8d0o	ge picn	t0exfrfrfufpftf ofnf 8C0o9r6e2 4a00x04
    [2021-02-16 09:47:23.190] 	 s*t*a*tu
    [2021-02-16 09:47:23.190] s		$00	x00x00000000000001000408090c00e070	0c	auaste	0	x00x0000000000000001400080018c8e010
    [2021-02-16 09:47:23.199] 	
    [2021-02-16 09:47:23.199] v	s0u	0mx00	00x000108060000000000000000000	0v010		e0nx000	000x00000000000000110000000000
    [2021-02-16 09:47:23.204] 0	a00	
    [2021-02-16 09:47:23.204] *0*x8*0 0C0h0i0p0 0sfodf4t2 rde4s1ec	ta s1o	o0nx0 0*0*0*00
    [2021-02-16 09:47:23.213] 00c000i0aub5_fw
    [2021-02-16 09:47:23.213] 	da2	o0xg00.00s00.000s00t0fad0t0	ea3	=0x200 00(00n00o00r00m00a00l
    [2021-02-16 09:47:23.222] :	a40	0,x01000)00 00(00tf9ie1m78e	ao5	0ux0t00:002000)0000
    [2021-02-16 09:47:23.222] 0000
    [2021-02-16 09:47:23.222] 	a6	0x0000000000000000	a7	0x00013fdc08f1db50
    [2021-02-16 09:47:23.228] 	t0	0x0000000010009ce0	t1	0x000000001000001f
    [2021-02-16 09:47:23.228] 	t2	0xffffffff8098a6f8	t3	0x80000000d4bbc000
    [2021-02-16 09:47:23.237] 	s0	0x80000000fd42cae0	s1	0x0000000000000000
    [2021-02-16 09:47:23.246] 	s2	0x80000000fd42d41c	s3	0x8000000008dbd608
    [2021-02-16 09:47:23.246] 	s4	0x0000000000000003	s5	0x7fffffffffffffff
    [2021-02-16 09:47:23.246] 	s6	0x0000000000000004	s7	0x0000000000000001
    [2021-02-16 09:47:23.251] 	t8	0x00000000102df240	t9	0xffffffff8087b238
    [2021-02-16 09:47:23.251] 	k0	0x0000000000000000	k1	0x0000000000000000
    [2021-02-16 09:47:23.259] 	gp	0x800000010f4d4000	sp	0x800000010f4d7aa0
    [2021-02-16 09:47:23.268] **
    [2021-02-16 09:47:23.268] *	s 8N	M0Ix 0Wa0t0c0h4da7o9g2 4i3n4t8e7rar5u	ptr ao	0nx fCforfef f0ffxf085 0*8*c*aee
    [2021-02-16 09:47:23.273] c	$0
    [2021-02-16 09:47:23.273] 		e0rxr0_00e0p0c0	000x0f0f0f0f0ff0f0f0	8a0tcd	30ex5048	ffe7p3c2	b0x8f1f8f0ffffff7ff
    [2021-02-16 09:47:23.273] 80	8v70	907xe000
    [2021-02-16 09:47:23.280] 0	0s0t00a0t0u0s0	000x0000000	0v010	001x800408010ce040	1c0aeu7s96ea	e00x00
    [2021-02-16 09:47:23.289] 0	0a00	000x08400800080800000c
    [2021-02-16 09:47:23.289] 52	7s1uam000		0ax011	806x000000000000000000000000	0e0n000	0
    [2021-02-16 09:47:23.298] x	a020	0000x00000100000000000000000
    [2021-02-16 09:47:23.298] 0*0*0*0	 aC3h	ip0 xs0o0f0t0 0r0e0s00e0t0 0s0o6o8n0 **
    [2021-02-16 09:47:23.303] *	a4
    [2021-02-16 09:47:23.303] 	0xc00i00u00_00w000d00o00g0	.a5	s0x.00s00t00a00t00e00=06280 
    [2021-02-16 09:47:23.303] (	an6	o0xr000m00a00l00:00000,6801	a)7	 0x(80t00i00m00ebdo99eu5t80:
    [2021-02-16 09:47:23.309] 	2t0)	0x0
    [2021-02-16 09:47:23.309] 000000000000020	t1	0xffffffff80a452ec
    [2021-02-16 09:47:23.318] 	t2	0xffffffff80945f00	t3	0x0000000000000000
    [2021-02-16 09:47:23.322] 	s0	0x800000010f673c78	s1	0x0000000000000680
    [2021-02-16 09:47:23.322] 	s2	0x80000000bd99e580	s3	0x7fffffffffffffff
    [2021-02-16 09:47:23.332] 	s4	0x800000010f673c40	s5	0x0000000000000000
    [2021-02-16 09:47:23.336] 	s6	0x0000000000000000	s7	0x0000000000000000
    [2021-02-16 09:47:23.336] 	t8	0x00000000100239c8	t9	0x00000000e77r4bcra5o0r
    [2021-02-16 09:47:23.345] 	k_0	e0xpffcfff f:ff8_13r80a02w0	k_1	w0xr00i00t00e000_00l00o02c0k
    [2021-02-16 09:47:23.354] 	_gpb	0hx80+00000x0170f6470/0000	xsp	e0x08000
    [2021-02-16 09:47:23.354] 00010f673b40
    [2021-02-16 09:47:23.354] 	s8	0x80000000c5271780	ra	0xffffffff80c5cb7c
    [2021-02-16 09:47:23.359] 	err_epc	0xffffffff80001194	epc	0xffffffff80c5cb80
    [2021-02-16 09:47:23.359] 	status	0x0000000010489ce7	cause	0x0000000040808810
    [2021-02-16 09:47:23.368] 	sum0	0x0186000000000000	en0	0x0000000100000000
    [2021-02-16 09:47:23.377] *** Chip soft reset soon ***
    [2021-02-16 09:47:23.377] ciu_wdog.s.state=2 (normal:0,1) (timeout:2)
    [2021-02-16 09:47:23.377] ra :try_to_wake_up+0x44/0x348
    [2021-02-16 09:47:23.386] Call Trace:
    [2021-02-16 09:47:23.386] 
    [2021-02-16 09:47:23.386] [<ffffffff808c1854>] hrtimer_wakeup+0x1c/0x38
    [2021-02-16 09:47:23.386] [<ffffffff808c1e20>] __run_hrtimer.isra.20+0x60/0xf8
    [2021-02-16 09:47:23.391] [<ffffffff808c23c8>] hrtimer_interrupt+0x138/0x310
    [2021-02-16 09:47:23.391] [<ffffffff808e52ac>] generic_smp_call_function_single_interrupt+0xd4/0x158
    [2021-02-16 09:47:23.402] [<ffffffff808797e0>] __r4k_wait+0x20/0x40
    [2021-02-16 09:47:23.411] [<ffffffff80880b18>] c0_compare_interrupt+0x68/0x98
    [2021-02-16 09:47:23.411] [<ffffffff808f8300>] handle_irq_event_percpu+0x88/0x218
    [2021-02-16 09:47:23.420] [<ffffffff808fc0a4>] handle_percpu_irq+0x84/0xb8
    [2021-02-16 09:47:23.420] [<ffffffff808f7870>] generic_handle_irq+0x38/0x50
    [2021-02-16 09:47:23.429] [<ffffffff8087b3e8>] do_IRQ+0x18/0x30
    [2021-02-16 09:47:23.429] [<ffffffff8080a510>] plat_irq_dispatch+0x98/0xb8
    [2021-02-16 09:47:23.438] [<ffffffff8087993c>] handle_int+0x11c/0x124
    [2021-02-16 09:47:23.438] [<ffffffff8098a6f8>] SyS_epoll_wait+0x0/0x120
    [2021-02-16 09:47:23.447] [<ffffffff8087b238>] r4k_wait+0x0/0x10
    [2021-02-16 09:47:23.447] [<ffffffff808d7900>] cpu_startup_entry+0xb8/0x1b8
    [2021-02-16 09:47:23.447] [<ffffffff80cd29b0>] schedule_preempt_disabled+0x10/0x20
    [2021-02-16 09:47:23.453] [<ffffffff808797e0>] __r4k_wait+0x20/0x40
    [2021-02-16 09:47:23.453] [<ffffffff808d78f8>] cpu_startup_entry+0xb0/0x1b8
    [2021-02-16 09:47:28.264] 
    [2021-02-16 09:47:28.264] 
    [2021-02-16 09:47:28.266] U-Boot 2011.03 (Development build, svnversion: u-boot:425:427M, exec:exported) (Build time: Aug 20 2013 - 13:52:09)
    [2021-02-16 09:47:28.275] 
     
    just before the crash we also see these errors repeating:

    [2021-02-16 09:46:52.048] sslinsp_handle_clnt_handshake_msg_response [5207]: Failed to query daemon!
    [2021-02-16 09:46:52.091] __sslinsp_skb_trans_get_rcu [1768]: skb is NULL!
    [2021-02-16 09:46:52.100] zld_sslinsp_send_nopayload_pkt_to_bw_turnkey [355]: Cannot get trans. skb.


  • Zyxel_Vic
    Zyxel_Vic Posts: 264  Zyxel Employee
    Hi @rvicentiu
    Which firmware version is currently running on your device and what model it is? And what's the frequency will this happen?
  • Hello,

    Zyxel_Vic

    It is a Zywall USG 1100, it happened on several firmwares starting after 4.39 including 4.60 and V4.62(AAPK.0) several times a day - usually in the morning when there was more traffic. The logs are from V4.62(AAPK.0).

    UPDATE

    We are now on V4.62(AAPK.0)ITS-WK02-r98140 and no crashes so far - System Uptime:6 days, 19:22:38

    Thank you.

  • SwayPC
    SwayPC Posts: 2
    Hello all,

    we are having similar issues with ATP800
    Firmware version: V4.62(ABIQ.0) / 2021-01-19 11:09:16
    See the logs:

    Router# show software-watchdog-timer log
    Total Disk Log: 849
    Log count: 849
    **********************************************
    The last disk log:
    Last disk log index: 7
    Reason: <Continue> Fatal Error Cause System Reboot
    Log length: 27579/32728
    Log time: 2021-03-04 22:15:06
    **********************************************
    Log Content:
    029.775435] [<ffffffff8087b81c>] show_stack+0x6c/0xf8
    <4>[ 2029.775443] [<ffffffff808f59dc>] watchdog_timer_fn+0x24c/0x288
    <4>[ 2029.775450] [<ffffffff808bfee0>] __run_hrtimer.isra.20+0x60/0xf8
    <4>[ 2029.775455] [<ffffffff808c0488>] hrtimer_interrupt+0x138/0x310
    <4>[ 2029.775461] [<ffffffff8087e168>] c0_compare_interrupt+0x68/0x98
    <4>[ 2029.775467] [<ffffffff808f6720>] handle_irq_event_percpu+0x88/0x218
    <4>[ 2029.775472] [<ffffffff808fa4c4>] handle_percpu_irq+0x84/0xb8
    <4>[ 2029.775478] [<ffffffff808f5c90>] generic_handle_irq+0x38/0x50
    <4>[ 2029.775485] [<ffffffff80878ac8>] do_IRQ+0x18/0x30
    <4>[ 2029.775493] [<ffffffff8080a608>] plat_irq_dispatch+0x98/0xb8
    <4>[ 2029.775496]
    <3>[ 2062.768605] Log Date: 1614914040, fwVersion=Firmware Version:   4.62(ABIQ.0)|2021-01-19 11:09:16, exception_event=3
    <3>[ 2062.768610] Firmware Version:   4.62(ABIQ.0)|2021-01-19 11:09:16
    <1>[ 2062.768614] Kernel Info Collector: detect system hanged [Core4], softlockup_hang_count = 9
    <0>[ 2062.768618] BUG: soft lockup - CPU#4 stuck for 31s! [W-Q4:8504]
    <4>[ 2062.774544] Modules linked in: fastpath_prearray(PO) zyDPM_ctrl(PO) adt7463(O) option cdc_acm huawei_cdc_ncm cdc_mbim qmi_wwan cdc_wdm cdc_ncm rndis_host cdc_ether sierra usb_wwan usbserial cls_user(O) kbwm(PO) bonding kuser_info(PO) zy_mss(O) xt_zy_TCPMSS(O) zld_wdt(O) nf_nat_sip(O) nf_conntrack_sip(O) ip_vs_ftp conntrack_flush(O) zld_zydns(PO) ZyAntiVirus(O) ZyFHM_module(PO) ZyMatcher_HFA(PO) zld_fileidentify(PO) zld_av_module_wbl(PO) zld_zyidp(PO) dpi_mem(PO) zld_utm_action(PO) zld_utm_dispatcher(PO) zld_filepump(O) zld_ir_filter(PO) zld_ir_db(PO) zld_cloud_query(O) as_kmodule(O) qsearch_bm(O) qsearch_skeleton(O) qsearch(O) zld_malsite_db(PO) ZyMatcher(PO) zld_vti(PO) zld_ioctl(PO) fqdn_object(PO) zld_ftps_alg_helper(O) nf_nat_ftp(O) nf_conntrack_ftp(O) conn_check(O) quicksec(PO) ilb_llf(PO) ilb_wrr(PO) ilb_dns(O) zld_adp(PO) zy_adp(PO) cvm_hfa_lib(PO) dns_filter_statistics(PO) zyav_statistics(PO) app_statistics(PO) idp_statistics(PO) xt_dns(O) arpt_proxy(O) xt_zydns_passthrough(O) iptable_zynac(PO) iptable_nat_over_ipsec(O) vpn_concentrator6(O) vpn_concentrator(O) ip6table_vpnid(O) iptable_vpnid(O) zy_ipsec_conn(O) xt_TUNNELID(O) xt_tunnelid(O) xt_zysession_limit(O) xt_zysession_login(O) ta_block(O) xt_zyzone(PO) ip6table_zyfilter6(O) iptable_zyfilter(O) xt_ZYDROP(O) xt_ZYACCEPT(O) xt_ZYFIRE(O) xt_SECURE_POLICY(O) xt_zyislocal(O) xt_asymmetrical_route(O) xt_zyfromlocal(O) policy_reset(O) routing_alive(PO) doll_netdev(PO) klink_updown(O) cfilter_kmodule(PO) zld_rfebl(PO) zld_sslinsp(PO) cryptosoft(O) zld_aead_ciphers(O) zld_utm_manager(PO) configfs_utm(PO) configfs(PO) zld_memory_limiter(PO) ZyFSD(PO) ZyParser_POP3(PO) ZyParser_SMTP(PO) ZyParser_FTP(PO) ZyParser_HTTP(PO) ZyParser(PO) zypktorder(PO) zyinetpkt(O) zld_arp_seal(PO) zld_arp(PO) ipmacbinding(PO) xt_zysso_nonhttptarget(PO) xt_zysso_httptarget(PO) xt_ZYSSO6(PO) xt_ZYSSO(PO) zy_reset(O) hook_zyfrag_ipv6(O) hook_zydefrag_ipv6(O) ip6table_zymark(O) iptable_zymark(O) xt_MARKBWM(O) usb_reset(O) hook_zyping(O) iptable_zyssu(O) xt_zyvpnid_check(PO) xt_zysession_status_update(PO) xt_zydev(PO) xt_BUILTIN_SERVICE(O) zld_forward_hook(O) zld_route_multipath(PO) ipt_ZYDNAT(O) ipt_ZYNETMAP(O) ipt_ZYNOLSNAT(O) xt_nat_loopback(O) xt_set(O) ip_set_zyport(O) ip_set_zyip(O) ip_set_list_set(O) ip_set_hash_netportnet(O) ip_set_hash_netport(O) ip_set_hash_netnet(O) ip_set_hash_netiface(O) ip_set_hash_net(O) ip_set_hash_ipportnet(O) ip_set_hash_ipportip(O) ip_set_hash_ipport(O) ip_set_hash_ipmark(O) ip_set_hash_ip(O) ip_set_bitmap_port(O) ip_set_bitmap_ipmac(O) ip_set_bitmap_ip(O) ip_set(O) xt_geoip(O) sslvpn(O) zld_devinet(O) nf_traffic_detect(O) nf_report(O) xt_traffic_flow(O) fastpath_kmodule(PO) zld_pkt_manager(PO) zyiface_lib_module(O) zy_bridge_iface(PO) cryptocteon(PO) zld_alg_sip_log(PO) zld_disklog(O) zld_conntrack_data(O) idx_aliasing_disable_kernel(PO) zyklog_kmodule(PO) geoip_database(PO) linux_bcm_diag_full(PO) linux_uk_proxy(PO) linux_kernel_bde(PO) zld_mrd(PO) sw_cn60xx(PO) switchdev_char(PO) switchdev(PO) platform_support(PO)
    <4>[ 2062.774821] CPU: 4 PID: 8504 Comm: W-Q4 Tainted: P         C O 3.10.87-rt80-Cavium-

    Help will be really appreciated. 
    Best Regars
  • dpipro
    dpipro Posts: 54  ZCNE Certified
    edited March 2021
    Hi @SwayPC

    Do you have Daily Report feature configured? Does the ZyWALL reboots periodically at the same time?

    BR
    Best regards
  • SwayPC
    SwayPC Posts: 2
    Hi

    We un-rack the zyxel this morning, but the equipment was rebooting at any time. Even at night time with not activity in the local network at least 4/5 times.

    I disabled all the services like SSL inspection, AV, content filtering all that. The same result.

    Best Regards.
  • Zyxel_Jeff
    Zyxel_Jeff Posts: 288  Zyxel Employee

    Hi @SwayPC


    You can upgrade to V4.62WK08 firmware.

    We will provide it to you via private message.

    BTW, if the device still reboots you can collect the console log and Diagnostic file of your device.

    And providing those log files to us via private message for further investigation.

    (1). Please use PC connects RS232 cable and terminal software(e.q. Teraterm) with Baud rate 115200 to connect your device and login it.

    Then issuing command “debug kernel console-level 8” to collect console log.

     

    (2). If device reboots, please navigate Web GUI path to collect Diagnostic file.

    STEP1.Web GUI > Maintenance > Diagnostic > Collect Diagnostic file (It may take few minutes.).

    STEP2.Web GUI > Maintenance > Diagnostic > file to download Diagnostic file.

    Thanks.

     


  • jonatan
    jonatan Posts: 103  Ally Member
    My gateway also spontaneously rebooted, technical support sent a special firmware to catch bugs. It turned out that the reboots were caused by the anti-spam module.

  • r0b0t
    r0b0t Posts: 1
    Hello. We have USG 310 with 
    V4.62(AAAB.0)
    and it's reboots once a day. All extended modules disabled and nothing interesting in log. Can we get firmware to catch the bug like anouther customers in this discussin?
  • jonatan
    jonatan Posts: 103  Ally Member

    Hi @r0b0t

    To get started, you need to do the following steps described below:

    Hi @SwayPC


    You can upgrade to V4.62WK08 firmware.

    We will provide it to you via private message.

    BTW, if the device still reboots you can collect the console log and Diagnostic file of your device.

    And providing those log files to us via private message for further investigation.

    (1). Please use PC connects RS232 cable and terminal software(e.q. Teraterm) with Baud rate 115200 to connect your device and login it.

    Then issuing command “debug kernel console-level 8” to collect console log.

     

    (2). If device reboots, please navigate Web GUI path to collect Diagnostic file.

    STEP1.Web GUI > Maintenance > Diagnostic > Collect Diagnostic file (It may take few minutes.).

    STEP2.Web GUI > Maintenance > Diagnostic > file to download Diagnostic file.

    Thanks.

     






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