Nebula Cloud Service Incident 2023-07-18, 09:17~11:46 (UTC+0)






Dear Nebula Users,
The system has been temporarily unavailable due to an outage incident.
Issue Started from:
2023-07-18 09:17 (UTC+0)
Resolved:
2023-07-18 11:46 (UTC+0)
Issue Symptom & Risk:
1. NCC web pages are unable to load information
2. NCC is unable to provision or update network settings to Nebula devices.
3. NSG online event is not working
4. Changing Access Point's hostname on NCC won't be applied to the device.
Note: This incident does not affect Nebula devices and their local network services if there is no any configuration change.
If you observed any issues that do not match the symptoms & risks mentioned above, please contact @Zyxel_CSO
We apologize for any inconvenience this has caused.
Zyxel Nebula Support
Comments
-
Any ETA on a fix?
0 -
Looks like the service is available again.
0 -
Dear Nebula Users,
The Nebula issues have already been resolved. Thanks.0 -
Can we get any info on what caused the issue?
0 -
Dear @Pook and other Nebula users,
The root cause is that the function AP hostname config cause the server busy. We temporarily disable this function, changing Access Point's hostname on NCC won't be applied to the device, and is under fixing. We will update you once this issue is fixed or any further information.
1 -
Could Zyxel consider to have an on-prem version for end customers and MSP to install to avoid "busy servers"?
0 -
Dear Nebula Users,
Issue "Changing Access Point's hostname on NCC won't be applied to the device." has been fixed.
0
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