[Marketplace] Contacting Customer Support and Viewing Your Message History

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Zyxel_Ivan
Zyxel_Ivan Posts: 410 image  Zyxel Employee
Zyxel Certified Network Engineer Level 2 - WLAN Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security
edited October 2025 in Service & License FAQ
  1. Click Navigation Menu in the upper left corner and then select the Contact Us icon. The following screen appears. Enter your name, email address, message content and subject title in the Contact Us screen. Select a SUPPORT CATEGORY according to the subject of your question and select an order ID from the drop-down list box. Click SEND MESSAGE to send the message. If you have problems viewing your devices in Marketplace, select Device support. If you are not sure how to categorize your questions, select Others in the SUPPORT CATEGORY field. 1.png
  2. The following screen appears if the message is sent successfully. Click Yes to close the window. 2.png
  3. Click Navigation Menu in the upper left corner and then select the Message History icon. The following screen appears. Click the index number of the message to see the message threads. 3.png

Please be aware that Message History does not support reply. If you have the requirement, please reply it through your mail.

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