Nebula Cloud Service Incident resolved at 2023-08-08 00:50 (UTC+0)

Zyxel_CSO

Dear Nebula Users,
Some of the Firewall VPN services may meet temporarily unavailable issues due to an outage incident.

Symptoms and Risks of the Issue:
The primary symptom of this incident is the non-functionality of the Nebula VPN service. You might have experienced difficulties in accessing and using our VPN service. We realize that this issue poses a significant inconvenience. Rest assured, our team is working around the clock to rectify the situation and restore normal service.

We sincerely apologize for any inconvenience caused by this issue. We commit to keeping you informed and will provide updates once the issue has been fully resolved.

Thank you for your understanding and patience.
Best regards,
Zyxel Nebula Support

Zyxel_CSO

Update resolved time:
2023-08-08 00:50 (UTC+0)

Karma13

I thought it was making sense to invest in an expensive router, choose Zyxel . Worse ever, so many dropouts, internet hanging and latency issues. Waste of my money.

Zyxel_CSO

Hi @Karma13

Thank you for taking the time to share your experience with our product. We value your feedback and are committed to continuously improving our devices.