Why I fail to change the mail?

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Zyxel_Ivan
Zyxel_Ivan Posts: 263  Zyxel Employee
First Anniversary 10 Comments Friend Collector First Answer

Symptoms: Some users are experiencing difficulties while trying to change their email address on their Zyxel account. Despite receiving the verification letter, clicking "Activate Account," and then "Confirm," they are unable to log in with the new email.

Root Cause: The issue appears to stem from the failure to log out of all connections to Zyxel's service before confirming the change of email address. Without logging out of these connections, the changes to the email address do not take effect.

Solution:

  1. Before confirming the email change: Ensure to log out of all connections to Zyxel's services.
  2. Receive the new email address verification letter: Check your new email address for the verification letter from Zyxel.
  3. Activate the new account: Click on the "Activate Account" link in the email.
  4. Use the new account email to log in: After activation, use the new email address to log in to your Zyxel account.

By following these indexed steps, you should be able to successfully change the email address for your Zyxel's service account without issues.

If you have problems by following the above steps, please feel free to contact us or leave the message below.

We're more than happy to help you :)