Instable wlan

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Opagert
Opagert Posts: 3
First Comment
edited August 2023 in Multy WiFi System

I’ve got an issue with wlan. Sometimes I loose connection and asks one of my systems to fill in the password again. How is that possible ?

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  • Zyxel_Melen
    Zyxel_Melen Posts: 1,757  Zyxel Employee
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    Hi @Opagert,

    May I know the model of your AP and its firmware version? And you have mentioned "asks one of my systems to fill in the password again.", which system is it?

    Zyxel Melen

  • Opagert
    Opagert Posts: 3
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    firmware = v1.00 (ABZF.5)CO

    Zyxel Multy, one of the satellites (wired backhaul) kicks me out the WiFi connection and when I want to reconnect I need to fill in the password again. (Phone is set on reconnect automatically)

  • Zyxel_Jerry
    Zyxel_Jerry Posts: 1,156  Zyxel Employee
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    Hi @Opagert

    Thanks for the feedback.
    Do all of the clients have the same symptom?
    It should not need to fulfill the password again when roaming.
    Please help to send us the feedback on the Multy APP.

  • Opagert
    Opagert Posts: 3
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    no and I found this out, it says that the power is of but when I look at it the led is green!

  • Zyxel_Jerry
    Zyxel_Jerry Posts: 1,156  Zyxel Employee
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    Hi @Opagert
    We have received your send feedback, we'll contact you via email.

  • Cihank
    Cihank Posts: 15  Freshman Member
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    i also have a very instable network sometimes. The speed is good but sometimes it is reconnecting and then internet is gone for sone seconds. I have the latest fimware which is 1.0. When will this be updated?

  • Zyxel_Jerry
    Zyxel_Jerry Posts: 1,156  Zyxel Employee
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    Hi @Cihank

    Thanks for the feedback
    We have a date firmware makes the network stable, we would like to ask if you would be interested in upgrading to date firmware.

  • Cihank
    Cihank Posts: 15  Freshman Member
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    hello, thank you for reponding and i am interested in your firmware which makes my network stable. What do i have to do? When i check in the Multy app it says that i have the latest fw.

  • Zyxel_Jerry
    Zyxel_Jerry Posts: 1,156  Zyxel Employee
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    Hi @Cihank
    Yes, we have a date firmware that has improved the stability. Please help to send us the feedback on the Multy APP

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