Problem with device registration on https://portal.myzyxel.com/

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pmuller99_
pmuller99_ Posts: 10
First Comment
edited January 4 in Mobile Broadband

I want to do a registration of our NR7101 device.
I'm pretty sure we are using correct mac-address and serial number. But we get an error-message that device can not be found.
Is it because we are to late. Device bought from Dustin 8th of August 2021

Peter

All Replies

  • Zyxel_Ivan
    Zyxel_Ivan Posts: 260  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer
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    Dear @pmuller99_ ,

    Hi, can you PM me the MAC and SN of your NR7101?

    Let me check for you.

    Thanks.

    Ivan

  • Zyxel_Ivan
    Zyxel_Ivan Posts: 260  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer
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    Dear @pmuller99_,

    Thanks for the information.

    We have two versions for the NR7101: the Generic NR7101 and Nebula NR7101.

    The Nebula NR7101 can complete the registration on the Zyxel Portal and linked to the NCC, also have the third QR Code for the Nebula.

    Here's a picture for your reference:

    NR5101.png

    According to the MAC, SN and the label you've PM to me, your NR7101 is generic version, so it can't register on the Zyxel Portal.

    Thanks.

    Ivan

  • pmuller99_
    pmuller99_ Posts: 10
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    Hi Ivan,

    Correct, I do have the generic one.

    Reason for my attempt to do a registration was that I would like til raise an issue to support.

    I want to put device in bridge mode/IP Passthrough. When reading instructions it should be possible, but when doing configuration I get an error. To correct that error I have to change some settings. That is not posibble, as I'm missing the specific menu items in web-gui. Tried community with no luck. How do I proceed?

    Regards

    Peter

  • Internetheavyuser
    Internetheavyuser Posts: 75  Ally Member
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    Hi Peter,

    What kind of error did you get? And what kind changes did you do?

    If you want to do the IPPT, you can follow the steps below.

    You can check Broadband → Cellular APN click Modify on APN1 and you can see there is a IP Passthrough → disable it and press OK in the bottom of the page.

  • pmuller99_
    pmuller99_ Posts: 10
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    Hi Ivan,

    That is what I'm doing;-)

    But - I've described the problem in comment 55972 - If you would please take a look

  • pmuller99_
    pmuller99_ Posts: 10
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    Hi Ivan,

    Would it be possible for you to direct me where to get support on my issue.

    I have tried using community but with no success.

  • Internetheavyuser
    Internetheavyuser Posts: 75  Ally Member
    10 Comments Friend Collector First Answer
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    https://community.zyxel.com/en/discussion/18478/problem-with-device-registration-on-https-portal-myzyxel-com

    Your device is not able to register in https://portal.myzyxel.com/

    It can only be register in https://support.zyxel.eu/hc/en-us
    If you have questions, you can use https://support.zyxel.eu/hc/en-us to search your answer.

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