Nebula Device status On, but cannot reboot device today

Cyber_IT

Dear Sir / Madam,
We checked Nebula Device status On, but cannot reboot device, please advise us. Thank you.

Group: Cyber
ORG: Tinson
SITE: TW

Zyxel_Jeff

Dear @Cyber_IT

This issue was already been resolved, thank you for your patience for us.

Zyxel_Jeff

Dear @Cyber_IT

Thanks for your inquiry.

Please navigate to Site-wide > Monitor > Devices > Firewall and scroll down to Live Tools.

Chose the Reboot device tab and click the Reboot button.

If you still have a problem with this, please enable Zyxel support for us and we can check it for you. Thanks😉.

Cyber_IT

DearJeff,

Thank you for reply.

But i am use VPN100 and VPN300 Nebula SDWAN, i already try to click reboot device in site > monitor > troubleshooting, but device haven't reboot and reboot time is shown before reboot time. Thank you.

Zyxel_Jeff

Dear @Cyber_IT

Is it only the site TW that cannot be rebooted from the Nebula Orchestrator, or are there other sites that cannot be rebooted as well?

Zyxel_Jeff

Dear @Cyber_IT

Please update the firmware to our latest version and see if the reboot button is working for you. Thanks.

Cyber_IT

Dear Jeff,

I tried not only TW site, HK site device also cannot reboot via nebula, also click upgrade cannot upgrade. Please advice us.

Zyxel_Jeff

Dear @Cyber_IT

OK, got it. We will check it. Please wait for my update.

Cyber_IT

Dear Jeff,

is there have any updates on the case? Thank you.

Zyxel_Jeff

Dear @Cyber_IT

We are checking on this, please wait for our update. Thanks.