Unable to get VPN configuration provision script

Dylan96

I cant get the SecuExtender IKEv2 VPN configuration provision for every org i manage.

when i press the "send email" button, nothing happens

Zyxel_Jeff

Dear @Dylan96

Previously, you were unable to send the IKEv2 VPN provisioning file using the MSP administrator account, as the example below shows:

We have resolved the issue, and you have successfully verified it. Thank you😊.

Zyxel_Jeff

Dear @Dylan96

Please enable Zyxel support and tell us your org/site names via private message, we would like to check your current settings. Thanks.

https://community.zyxel.com/en/discussion/17197/atp-flex-how-to-turn-on-support-request-on-nebula

Dylan96

sent

Zyxel_Jeff

Dear @Dylan96

We could send and receive the IKEv2 VPN configuration file to Zyxel email account. Please help to verify if can receive it from your e-mail account. Thanks.

Dylan96

if i press that button, with my account, nothing happens still…

tried both chrome and firefox, private tabs, nothing works. Seems like i'm not allowed to use that function

Zyxel_Jeff

Hi @Dylan96

May we know whether the other administrator's e-mail account can send a VPN provision file or not? Or, only your account cannot send it? Thanks.