How to collect the Standalone AP diagnostic info by GUI?

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Zyxel_Nami
Zyxel_Nami Posts: 659 image  Zyxel Employee
Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Engineer Level 1 - Security Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate
edited December 2025 in Other Topics

Objective:

To gather diagnostic information from a Zyxel AP device that operates in Standalone mode, which can be useful for troubleshooting various issues.

Step-by-step Guide:

  1. Accessing the Device's Web GUI:
    • Enter the device's IP address in a web browser to access its Web GUI.
    • If you're unsure of the AP's IP address, you can use the ZON utility to scan for it. Alternatively, you can click on the website icon in ZON to be automatically redirected as below screenshot. 2023-09-14 14 12 54.png
  2. Collecting Diagnostic Information
    1. Navigate to Maintenance > Diagnostics > Diagnostics tab
    2. At the bottom of the page, click on the "Collect Now" button.
    3. A pop-up window will appear, displaying the collection progress. Once the process is complete, click on "Download" to save the diagnostic information. image.png

Nami

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