Zyxel Cloud WiFi6 AX1800 random reboot?
My Ap randomly rebooted. See logs below.
2023-09-22 16:11:37 | B8:D5:26:FF:6C:35 | system | NTP update has succeeded. Current time is Fri Sep 22 15:11:37 GMT +00:00 2023. Last time is Fri Sep 22 15:11:33 GMT +00:00 2023. |
---|---|---|---|
2023-09-22 16:11:28 | B8:D5:26:FF:6C:** | system | NTP update has succeeded. Current time is Fri Sep 22 15:11:28 GMT +00:00 2023. Last time is Fri Sep 22 15:09:18 GMT +00:00 2023. |
2023-09-22 16:09:20 | B8:D5:26:FF:6C:** | system | The AP has successfully booted. |
2023-09-22 16:09:19 | B8:D5:26:FF:6C:** | system | Device is rebooted by internal hardware watchdog timeout! |
2023-09-22 16:09:19 | B8:D5:26:FF:6C:** | system | EnterpriseWLAN is configured successfully with startup configuration file. |
2023-09-22 16:08:05 | B8:D5:26:FF:6C:** | system | Port 0 is up! The link speed is 1000M/Full. |
2023-09-22 16:07:32 | B8:D5:26:FF:6C:** | system | Port 0 is down! |
2023-09-22 16:07:23 | B8:D5:26:FF:6C:** | system | This AP successful rebooting by Wireless Auto Recovery process. IP:0.0.0.0 |
2023-09-22 16:07:02 | B8:D5:26:FF:6C:** | system | NTP update has succeeded. Current time is Fri Sep 22 15:07:02 GMT +00:00 2023. Last time is Fri Sep 22 15:07:01 GMT +00:00 2023. |
All Replies
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Hi @stone17 ,
For a more comprehensive analysis, kindly gather the diagnostic file after the AP rebooted. You can then share it with us through a private message by navigating to: My Account > Message.
You can find the procedure to collect the diagnostic file in this FAQ.
By the way, please enable Zyxel support by going to Help (On the top of right) > Support Request > Zyxel support Access to enable and save.
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