Zyxel Cloud WiFi6 AX1800 random reboot?

stone17
stone17 Posts: 1
edited November 2023 in Nebula

My Ap randomly rebooted. See logs below.

2023-09-22 16:11:37

B8:D5:26:FF:6C:35

system

NTP update has succeeded. Current time is Fri Sep 22 15:11:37 GMT +00:00 2023. Last time is Fri Sep 22 15:11:33 GMT +00:00 2023.

2023-09-22 16:11:28

B8:D5:26:FF:6C:**

system

NTP update has succeeded. Current time is Fri Sep 22 15:11:28 GMT +00:00 2023. Last time is Fri Sep 22 15:09:18 GMT +00:00 2023.

2023-09-22 16:09:20

B8:D5:26:FF:6C:**

system

The AP has successfully booted.

2023-09-22 16:09:19

B8:D5:26:FF:6C:**

system

Device is rebooted by internal hardware watchdog timeout!

2023-09-22 16:09:19

B8:D5:26:FF:6C:**

system

EnterpriseWLAN is configured successfully with startup configuration file.

2023-09-22 16:08:05

B8:D5:26:FF:6C:**

system

Port 0 is up! The link speed is 1000M/Full.

2023-09-22 16:07:32

B8:D5:26:FF:6C:**

system

Port 0 is down!

2023-09-22 16:07:23

B8:D5:26:FF:6C:**

system

This AP successful rebooting by Wireless Auto Recovery process. IP:0.0.0.0

2023-09-22 16:07:02

B8:D5:26:FF:6C:**

system

NTP update has succeeded. Current time is Fri Sep 22 15:07:02 GMT +00:00 2023. Last time is Fri Sep 22 15:07:01 GMT +00:00 2023.

All Replies

  • Zyxel_Judy
    Zyxel_Judy Posts: 903  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer

    Hi @stone17 ,

    For a more comprehensive analysis, kindly gather the diagnostic file after the AP rebooted. You can then share it with us through a private message by navigating to: My Account > Message.

    You can find the procedure to collect the diagnostic file in this FAQ.

    By the way, please enable Zyxel support by going to Help (On the top of right) > Support Request > Zyxel support Access to enable and save.

    Judy

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