How to run a connection test from the device's local WEB GUI when the device is offline from the NCC

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Zyxel_Cooldia
Zyxel_Cooldia Posts: 1,474  Zyxel Employee
First Anniversary 10 Comments Friend Collector First Answer
edited October 2023 in Maintenance

Question:

Assuming the device is offline from the NCC, how can we run a connection test from the device's local web GUI to address the issue?

Answer:

Connect a laptop to lan interface. Open a browser and enter the IP address of lan Interface.

Click "Network Test Tools" to login.

Enter password to log in device

note. Go to Configure > Site settings to check local credentials.

Go to device information page, and click "test" button.

We can provide the result to Zyxel support for further checking. This information is helpful in addressing the device's offline issue.

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