Nebula NR5101 offline in Nebula app
This discussion was created from comments split from: Nebula device offline possible reasons.
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Accepted Solution
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To troubleshoot your issue, please follow these steps within the Nebula NR5101 web configurator:
- First, check the Nebula Control Status. This will help you identify why the mobile router is offline from Nebula. You can find it here: Here is the definition of each status:
- Ensure that Nebula Discovery is turned on:
- If the Nebula Connectivity issue is related to DNS queries failing, consider setting your primary DNS Server to 8.8.8.8. You can configure this in Network Settings > Broadband > Edit WAN Interface:
Hope these steps help you resolve the issue you're facing. If you need further assistance, please don't hesitate to reach out.
Kay
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All Replies
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Hi,
I’m new and just used my Nebula NR5101 router and all works perfectly. So happy with full speed 🤩
But in the Nebula app it says it is offline and I don’t get it working?
It is on, can access port 4335 etc.
How do I test this more?
Need support 🙏🏽
0 -
To troubleshoot your issue, please follow these steps within the Nebula NR5101 web configurator:
- First, check the Nebula Control Status. This will help you identify why the mobile router is offline from Nebula. You can find it here: Here is the definition of each status:
- Ensure that Nebula Discovery is turned on:
- If the Nebula Connectivity issue is related to DNS queries failing, consider setting your primary DNS Server to 8.8.8.8. You can configure this in Network Settings > Broadband > Edit WAN Interface:
Hope these steps help you resolve the issue you're facing. If you need further assistance, please don't hesitate to reach out.
Kay
0
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