Nebula NR5101 offline in Nebula app

System

This discussion was created from comments split from: Nebula device offline possible reasons.

Zyxel_Kay

Hi @TomasWahlgren

To troubleshoot your issue, please follow these steps within the Nebula NR5101 web configurator:

1. First, check the Nebula Control Status. This will help you identify why the mobile router is offline from Nebula. You can find it here: Here is the definition of each status:
2. Ensure that Nebula Discovery is turned on:
3. If the Nebula Connectivity issue is related to DNS queries failing, consider setting your primary DNS Server to 8.8.8.8. You can configure this in Network Settings > Broadband > Edit WAN Interface:

Hope these steps help you resolve the issue you're facing. If you need further assistance, please don't hesitate to reach out.

TomasWahlgren

Hi,

I’m new and just used my Nebula NR5101 router and all works perfectly. So happy with full speed 🤩

But in the Nebula app it says it is offline and I don’t get it working?

It is on, can access port 4335 etc.

How do I test this more?

Need support 🙏🏽

Zyxel_Kay

Hi @TomasWahlgren

To troubleshoot your issue, please follow these steps within the Nebula NR5101 web configurator:

1. First, check the Nebula Control Status. This will help you identify why the mobile router is offline from Nebula. You can find it here: Here is the definition of each status:
2. Ensure that Nebula Discovery is turned on:
3. If the Nebula Connectivity issue is related to DNS queries failing, consider setting your primary DNS Server to 8.8.8.8. You can configure this in Network Settings > Broadband > Edit WAN Interface:

Hope these steps help you resolve the issue you're facing. If you need further assistance, please don't hesitate to reach out.