Configurable reboot on loss of Nebula contact

TAPTech
TAPTech Posts: 159
First Comment Friend Collector Nebula Gratitude Fifth Anniversary
 Master Member

It would be great if we could set certain edge devices, like switches and AP's to reboot automatically if they are not able to contact the Gateway or Nebula. Perhaps a check to see if the Gateway is contacting Nebula first.

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In our experience, most of the root causes of “Nebula Disconnect event” are related to “IP/DNS Setup”, “Loop network”, and “TCP traffic for Nebula connection not stable”, these root causes can be found by checking logs and doing some changes in the environment to resolve. Automatically rebooting the device may resolve some specific event like “Management hang” or “Crash”, but in most of the cases I mentioned above will still happen, and still need someone to troubleshoot.

Comments

  • Zyxel_Melen
    Zyxel_Melen Posts: 1,290
    Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate 100 Answers
     Zyxel Employee

    Hi @TAPTech,

    Since AP and switch will reconnect to Nebula after disconnect, could you share why you hope the switch can automatically reboot?

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    Click here to start: https://bit.ly/46UJJCE

    Zyxel Melen
  • TAPTech
    TAPTech Posts: 159
    First Comment Friend Collector Nebula Gratitude Fifth Anniversary
     Master Member

    Just in case there is some sort of wire, loop, strange event, etc. that might cause the switch and downstream equipment to stop functioning.

  • Zyxel_Melen
    Zyxel_Melen Posts: 1,290
    Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate 100 Answers
     Zyxel Employee

    Hi @TAPTech,

    Thanks for your kind sharing of the information with us.

    In our experience, most of the root causes of “Nebula Disconnect event” are related to “IP/DNS Setup”, “Loop network”, and “TCP traffic for Nebula connection not stable”, these root causes can be found by checking logs and doing some changes in the environment to resolve. Automatically rebooting the device may resolve some specific event like “Management hang” or “Crash”, but in most of the cases I mentioned above will still happen, and still need someone to troubleshoot.

    Untitled Image

    Click here to start: https://bit.ly/46UJJCE

    Zyxel Melen

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