Registered device - transfer

mm_bret

Hi,

I purchased a Flex 200 on Ebay.

The device is already registered, under I assume the original owner.

Can the device registration be transferred…or is it important?

Regards,

Bret

Zyxel_Ivan

Dear @mm_bret,

Greetings!

Since the device is in your hand, you can follow the instructions below to complete the registration,

Step 1: Accessing the Web GUI

1. Log in to the device's Web GUI using your credentials.
2. Once logged in, navigate to the "Configuration" section.

Step 2: Licensing and Registration

1. Within the "Configuration" section, locate and select the "Licensing" option.
2. In the "Licensing" menu, choose "Registration" to proceed.

Step 3: Service Page and Registration URL

1. On the "Registration" page, you will find a URL provided.
   
2. Click on the URL to access the registration page for device registration.
3. Follow the instructions provided on the registration page to complete the device registration.

Please have a try and let us know the result.

Ivan

Zyxel_Ivan

Dear @mm_bret,

Greetings!

Since the device is in your hand, you can follow the instructions below to complete the registration,

Step 1: Accessing the Web GUI

1. Log in to the device's Web GUI using your credentials.
2. Once logged in, navigate to the "Configuration" section.

Step 2: Licensing and Registration

1. Within the "Configuration" section, locate and select the "Licensing" option.
2. In the "Licensing" menu, choose "Registration" to proceed.

Step 3: Service Page and Registration URL

1. On the "Registration" page, you will find a URL provided.
   
2. Click on the URL to access the registration page for device registration.
3. Follow the instructions provided on the registration page to complete the device registration.

Please have a try and let us know the result.

Ivan

mm_bret

Thanks Ivan,

I now have the device in my portal.

The firmware updates don't work. All my other Flex 200 devices have firmware 5.37.

This device won't upgrade. Is stuck on 5.3

The auto update looks like it's doing somethings but never updates.

So I downloaded the firmware.

I goes through the process about waiting 5 minutes etc, but never updates the firmware.

Any tricks to get the firmware update working?

Thanks

mm_bret

I ended up setting the original firmware as the running firmware.

Then I reset to factory defaults.

Then the device downloaded the 5.37 firmware during the boot process, and is now running on the device.

The firmware update process seems partially working, but as long as I know a way to get it updated,

I can deal with it.

The Flex 200 is very good so far.

Thanks,

Bret

Zyxel_Ivan

Dear @mm_bret,

It's good to know everything is going well.

Feel free to reach us when you need help.

Thanks.

Ivan