What to do if can’t access AP by any method?

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Zyxel_Judy
Zyxel_Judy Posts: 1,009  Zyxel Employee
First Anniversary 10 Comments Friend Collector First Answer

If you cannot access the AP by any method, try restarting it by turning the power off and then on again. If you still cannot access the AP by any method or you forget the administrator password, you can reset the AP to its factory-default settings.

Use the following procedure to reset the AP to its factory-default settings. This overwrites the settings in the startup-config.conf file with the settings in the system-default.conf file, it means you need to do configuration again.

Step by step:

  1. Make sure the AP Power LED is on and not blinking.
  2. Press the RESET button and hold it until the Power LED begins to blink. (This usually takes about ten seconds.)
  3. Release the RESET button, and wait for the Zyxel Device to restart.

You should be able to access the Zyxel Device in standalone mode using the default settings.

Note: This procedure removes the current configuration.

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