Nebula Cloud Service Incident 2023-10-23, 01:00-05:19 (UTC+0)

Zyxel_CSO

Dear Nebula Users,

The system had some issues due to an incident.

Issue Started from:
2023-10-23 01:00 (UTC+0)

Resolved:
2023-10-23 05:19 (UTC+0)

Issue Symptom & Risk:
1. Partial users may encounter login to NCC fail. A retry is needed to log in to NCC.

Note: This incident does not affect Nebula devices and their local network services if there is no any configuration change.

If you observe any issues that do not match the symptoms & risks mentioned above, please contact @Zyxel_CSO

We apologize for any inconvenience this has caused.
Zyxel Nebula Support