Why can't I log in to my AP?

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Zyxel_Nami
Zyxel_Nami Posts: 659  Zyxel Employee
Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Engineer Level 1 - Security Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate
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Several factors could hinder access to your AP:

  1. Incorrect Connection: Ensure your PC is correctly connected to the AP's LAN port or via the default SSID.
  2. Incorrect IP/Credentials: Verify you're using the correct default IP address and credentials. Check the user guide or use Zyxel One Network utility to confirm the IP address.
  3. Subnet Mismatch: Make sure your PC and AP are on the same subnet. If not, consider setting a static IP for your PC.
  4. Browser Issue: Try accessing the login page using incognito mode or a different browser.

Nami

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