NWA50AX

zarital

Buongiorno,

ho installato una nuova rete con 10 AP NWA50AX. Tutto da Nebula, senza problemi. Tutti i 10 collegati a 2 switch zyxel POE. Alcuni AP (normalmente 4 di loro) vengono segnalatti come off-line per alcuni minuti e poi senza fare niente rientrano on-line.

Avendo controllato il cablaggio di connesione, e il resto della infrastrutura, non riesco a capire perché succede. Alcun sugerimento? Grazie in anticipo

Zyxel_Nami

Hello @zarital

Please let us know your Nebula Org/Site name and the device name of the offline APs.

Which Switch models are you using to supply power to these APs?

When the AP goes offline in Nebula, please check Nebula Discover via the device's web GUI and share the screenshots (as in the below example).

Please refer to this FAQ for more detailed steps:

https://community.zyxel.com/en/discussion/15161/how-to-check-the-cloud-control-status-when-ap-is-offline-on-nebula

Zyxel_Nami

Hello @zarital

I have just received your reply email.

There are 16 APs on your Site, and I figured out that these AP (from 10 to 15) have been offline for days, are you mentioning about these devices? Please help to confirm.

Besides, there are 2 APs (04 and 06) with an orange status, indicating that the uplink rate is running at 100M.

Since these two APs act as Root APs for AP 03 and AP 07, respectively, the connection between the root and repeater APs will be impacted. Please check the link LEDs on the Switch that are connected with AP 04 and AP 06.

Have you tried to connect the end devices with the offline APs when you noticed the issue?

Zyxel_Nami

Hello @zarital

Besides the issue of the low uplink on the previous message, we observed that most of the APs were offline on November 22 around 18:15 - 18:35. The logs clearly indicated that the gateway was unreachable during this time, which explains why the APs couldn't establish a connection with Nebula and went offline.

Additionally, the logs also pointed out the presence of another gateway in your Site that might be causing interference. To resolve this issue, we recommend examine the uplinks of your APs, including the gateway, switches, and cables. Ensure that the APs can effectively route traffic to the gateway without any interruptions.

If you continue to experience offline events after taking these steps, please feel free to provide further details or reach out for additional assistance.