Nebula Cloud Service Incident 2023-11-28, 09:26 - 10:35 (UTC+0)

Zyxel_CSO

Dear Nebula Users,

The system had some issues due to an incident.

Issue Started from:
2023-11-28 09:26 (UTC+0)

Resolved: 
2023-11-28 10:35 (UTC+0)

Issue Symptom & Risk:
1. Some Nebula pages such as Dashboard, Monitoring, Device list, and partial configuration pages cannot be loaded successfully.

Note: This incident does not affect Nebula devices and their local network services if there is no any configuration change.

If you observe any issues that do not match the symptoms & risks mentioned above, please contact @Zyxel_CSO

We apologize for any inconvenience this has caused.
Zyxel Nebula Support

Zyxel_CSO

Dear Nebula Users,

Current status:
Fixing in progress.

We will provide further updates as soon as we have more information.

We apologize for any inconvenience this has caused.
Zyxel Nebula Support

Zyxel_CSO

Dear Nebula Users, 

The incident has been resolved.

Resolved: 
2023-11-28 10:35 (UTC+0)