ZYXEL C3000z - Access Schedule Blocks in/out Video Screen Sharing on MS Teams and WebEx Mac
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kyz
Posts: 2
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I have experienced this problem for 1+ year. When I add devices to Access Scheduler, the wifi modem blocks screen sharing on WebEx and MS Teams Mac on my Mac. Note:
- My impacted Mac(s) are not listed in Access Scheduler
- Removing all devices from Access Scheduler will restore screen sharing
- I can't see shared file or meeting attendant video cam. Same for me as well, they can't see my shared files or see my video cam
- All I see is white space instead of videos or shared content.
- CenturyLink troubleshooted the issue. They said it is the device firmware
- Device firmware is up to date.
Device: ZYXEL C3000z
Firmware: CZD005-4.16.011.0
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All Replies
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Dear Sir / Madam
Please contact your vendor to have their support on the issue.
Thank you,
Kind Regards,
Ken Wong
Technical Support Engineer
Technical Support Department I
ZyXEL Communications Corp.
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Ken,
I stated that the vendor (centurylink) troubleshooted the issue and pointed to ZYXL firmware. Can you please help?
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