ZYXEL C3000z - Access Schedule Blocks in/out Video Screen Sharing on MS Teams and WebEx Mac

kyz

I have experienced this problem for 1+ year. When I add devices to Access Scheduler, the wifi modem blocks screen sharing on WebEx and MS Teams Mac on my Mac. Note:

• My impacted Mac(s) are not listed in Access Scheduler
• Removing all devices from Access Scheduler will restore screen sharing
• I can't see shared file or meeting attendant video cam. Same for me as well, they can't see my shared files or see my video cam
• All I see is white space instead of videos or shared content.
• CenturyLink troubleshooted the issue. They said it is the device firmware
• Device firmware is up to date.

Device: ZYXEL C3000z
Firmware: CZD005-4.16.011.0

KEN_WONG1010

Dear Sir / Madam

Please contact your vendor to have their support on the issue.

Thank you,

Kind Regards,

Ken Wong

Technical Support Engineer

Technical Support Department I

ZyXEL Communications Corp.

kyz

Ken,

I stated that the vendor (centurylink) troubleshooted the issue and pointed to ZYXL firmware. Can you please help?