Why I failed to refund VAT?

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Zyxel_Ivan
Zyxel_Ivan Posts: 401 image  Zyxel Employee
Zyxel Certified Network Engineer Level 2 - WLAN Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security
edited January 2024 in Service & License FAQ

After the order is complete, you can reach us for a VAT refund, but there are two limitations need to be aware of:

  1. The Order must be created in a month: If the invoice was completed over a month, the tax was paid to the local authority. We suggest you reach local authority for assistance.
  2. The location: The location where to complete the payment and your VAT registration country (or area) must be the same. If there's a difference, we're unable to refund the VAT. We suggest you enter the VAT number before you check out, please see the screenshot below:
checkout- VAT and company name.png

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