Why I failed to refund VAT?
Zyxel_Ivan
Posts: 302 Zyxel Employee
After the order is complete, you can reach us for a VAT refund, but there are two limitations need to be aware of:
- The Order must be created in a month: If the invoice was completed over a month, the tax was paid to the local authority. We suggest you reach local authority for assistance.
- The location: The location where to complete the payment and your VAT registration country (or area) must be the same. If there's a difference, we're unable to refund the VAT. We suggest you enter the VAT number before you check out, please see the screenshot below:
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